JMH wrote:I'm using an LG Velvet running Andriod 12. All of my phone calls drop
Do the calls drop while they're in progress? After 32 seconds each and every time?
Do they drop at the 15 minute mark? Is there a specific call duration when the calls drop?
Or do you not hear incoming calls ring?
What happens exactly?
whenever I'm using our wifi to make calls. Totally fine on mobile data.
Then it's an issue with your LAN or ISP, and for some people, Rogers/Fido is not back to normal. A few of their customers still are experiencing intermittent problems.You may be one.
Stand next to your Hitron gateway while testing to ensure it's not a Wi-Fi signal strength issue.
"Ping is a measurement of data packet transmission, and ping does affect delay or lag. All gamers know, almost inherently, that lag affects them negatively. A PC gamer will pound his or her keyboard in hope that a character will respond on his or her monitor, quickly, but when there's a delay or lag, reality doesn't meet expectation. A gamer can see this problem visually. Over VoIP, anything over 200-210 ms, you will typically start to encounter crosstalk due to increased delay, even if the untrained ear doesn't notice. All VoIP services are subject to the same scientific principles including the fact that speed of transmission affects delay. When pings (and especially) jitter are high, VoIP can be a pretty horrible experience . . . Anyone using any communication service (or even when playing online games or using other online services) should understand that
the longer the path to the server being used, the greater the potential exists for a problem to occur somewhere along that path.
If you ever play an MMO or select an online game server, gamers almost always choose servers that are closest to them for the most responsive online gaming experience, for a very good reason.
Fongo Mobile is in Ontario and uses SIP protocol.
For jitter, ping, and traceroutes, test to 208.85.216.36
Anything over 200ms is unacceptable. You'll begin to encounter crosstalk, even if an untrained ear doesn't notice. So, if you're getting really high pings and jitter, you have a problem.
What you don't want to see is 40, 45, 50, 35,
500, 40, 30, 45,
700. That's bad jitter.
You want relatively consistent pings without a lot of variation.
Bad jitter can produce broken up audio or choppiness during phone calls.
Severe jitter/ping spikes can cause calls to drop and for incoming calls to not be received. Ping affects delay from the time someone speaks until the time it's heard."
There are smartphone apps, such as Net Analyzer, that allow users to run ping tests to IPs, which may be a better idea to try since the problem is on a smartphone.
1.Use winmtr
https://sourceforge.net/projects/winmtr//. Ping about 200 times.
When using WINMTR, look at the very last line or hop when checking your pings.
If you're on a Macintosh, maybe this helps:
https://www.reddit.com/r/TagPro/comment ... tr_on_mac/
When using WinMTR, look at your average ping and then maximum ping. Although WINMTR doesn't provide a jitter value, you can get an idea of what yours is by subtracting maximum ping from your average.
Jitter is the difference between each successive ping.
The bigger the difference, the bigger the problem.
Same with ping, which represents lag or delay. The lower your ping and jitter, the better."
There are smartphone apps, such as Net Analyzer, that allow users to run ping tests to IPs, which would probably be a better idea since the problem is on a smartphone.
I checked and our router's SIP ALG is already disabled. Do I leave it disabled or should I enable it instead?
Keep SIP ALG disabled.
Do this as well:
2. In Fongo Mobile,
"in the side menu, tap Account
tap Settings
under the Troubleshooting section-->enable Alternate Fongo Connection."
https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
Also, check to ensure "Allow IPv6 Connection" is enabled. It should be by default.
If I attempt to set up port forwarding
Don't yet until you finish testing completely. Port forwarding is a potential security risk. I would undo whatever port forwarding changes you've made.
Does it matter that we have multiple phones on the network all on Fongo?
It''s possible if the router is becoming confused where to send packets over a specific port (but I'm not positive if that's the case with Hitron gateways).
I haven't tested multiple devices running Fongo Mobile with Hitron gateways because, frankly, ISP issued gateways and hubs aren't ideal for SIP services.
One simple way to test is turn to off all the phones except yours and see if the problem persists.
Another possibility is too many devices/apps are fighting for available bandwidth. See point C from
viewtopic.php?f=8&t=20199#p78976.
Unfortunately your Hitron gateway doesn't have a QoS feature.