problematico wrote:What else can I do? I am almost 100% sure that it's account specific since different phones and different connections and app versions have all yielded the same result. Please help!
problematico wrote:4) Reinstall Downloaded "APK Pure" older APK version
verona wrote:Having exact same issue, unable to login & connect.
Interesting, if I enter a wrong password it gives error that uid/pwd is incorrect, however if the correct uid/pwd is entered I get the error to "check network connection"
Does not work on WiFi and data. Also tried on 2 separate Android tablets and same problem.
Real problem for me because using this fongo # for 2FA
problematico wrote:I only temporarily downloaded an older APK to test it once the problem was already identified and ongoing, so the ban/suspension had already taken place.
Liptonbrisk wrote:problematico wrote:I only temporarily downloaded an older APK to test it once the problem was already identified and ongoing, so the ban/suspension had already taken place.
I reached out to someone at Fongo. They said you have to request to have your account unblocked (through ticketing), and they mentioned why it occurs on Android (having attempted to connect from an unauthorized APK is one common cause).
Emails usually come from talkfreely(at)fongo.com
Check online webmail spam folders for ticket responses (responses can take awhile).
problematico wrote:
Thank you for that. I found a very very old correspondence with that e-mail address and have e-mailed them now. Fingers crossed!
Liptonbrisk wrote:I reached out to someone at Fongo. They said you have to request to have your account unblocked (through ticketing), and they mentioned why it occurs on Android (having attempted to connect from an unauthorized APK is one common cause).
verona wrote: What a mess and a total waste of time due to poor choice of error message. Something like "account blocked - please contact support" would have saved lots of time.
Would also like to know what caused account to be blocked. App was working fine last week. Made no changes to my phone.
problematico wrote:Hello from 2022, this is still an issue.
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