janwu wrote:hello, I have the same issue, when I was out side of Canada on December, my account has the same issue, could not login, I came back to Canada now, still got the same issue, I sent the request, no response, how can I check my ticket status? thanks.
Login at
https://support.fongo.com/hc/en-us/requests to view ticket status.
https://status.fongo.com/
"Support System
Status of support.fongo.com (replying to support requests)
Degraded Performance"
Ticket responses can take a week for a response, and support staff does not respond to tickets on weekends or holidays.
From
https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
“App Downloaded From Wrong App Marketplace
If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Please ensure that you get Fongo apps from the correct marketplace:
Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”