Account suspension will occur from using unofficial apps!
Posted: 02/17/2023
From https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
“App Downloaded From Wrong App Marketplace
If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Please ensure that you get Fongo apps from the correct marketplace:
Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”
By the way, if your account is suspended, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Fongo Mobile account information.
You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/en-us/requests/new.
You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Mobile account. Use the same email address that you use to submit tickets.
Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.
Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.
“App Downloaded From Wrong App Marketplace
If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Please ensure that you get Fongo apps from the correct marketplace:
Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”
By the way, if your account is suspended, posting about it here isn't going to resolve your issue. Support staff is not obliged to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Fongo Mobile account information.
You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/en-us/requests/new.
You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Mobile account. Use the same email address that you use to submit tickets.
Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.
Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.