I am not receiving text confirmations from Microsoft

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AEmotoG5
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I am not receiving text confirmations from Microsoft

Post by AEmotoG5 »

Hello,

I am an existing customer of Fongo.
I have the Fongo app.
The active add-on is Canada Texts.
I am in Canada.

I am not receiving text confirmations from Microsoft.

Please let me know which of the following solutions will work based on your knowledge & experience:

1. Is it possible to get a physical sim card from Fongo for the same phone number under my account?

2. transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator?
Where I can find the account number?
As far as I understand it is different from the phone number.

Basically, I am asking because I am not receiving text confirmations from Microsoft.

Thank you.
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Liptonbrisk
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Re: I am not receiving text confirmations from Microsoft

Post by Liptonbrisk »

AEmotoG5 wrote:
1. Is it possible to get a physical sim card from Fongo for the same phone number under my account?
No. The SIM card is for cellular data only.
transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator?
Visit https://support.fongo.com/hc/en-us/arti ... -port-out-, and read that fully.
Where I can find the account number?
As far as I understand it is different from the phone number
They're not different. Ensure 1 is in front of the number.
Basically, I am asking because I am not receiving text confirmations from Microsoft.
Are you unable to receive phone call confirmations from Microsoft?

https://support.fongo.com/hc/en-us/arti ... ort-codes-
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AEmotoG5
Just Passing Thru
Posts: 2
Joined: 08/21/2023
SIP Device Name: Motorola G5
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ISP Name: koodo
Computer OS: win 10

Re: I am not receiving text confirmations from Microsoft

Post by AEmotoG5 »

Liptonbrisk wrote:
AEmotoG5 wrote:
1. Is it possible to get a physical sim card from Fongo for the same phone number under my account?
No. The SIM card is for cellular data only.

Noted. I am trying to avoid porting out from Fongo. If I can get a new SIM from Fongo I think I will be able to receive text confirmations from Microsoft.
If not, most likely will proceed with the port-out option.
transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator?
Visit https://support.fongo.com/hc/en-us/arti ... -port-out-, and read that fully.
Thank you, it was helpful.
Where I can find the account number?
As far as I understand it is different from the phone number
They're not different. Ensure 1 is in front of the number.
Basically, I am asking because I am not receiving text confirmations from Microsoft.
Noted, thank you.
Are you unable to receive phone call confirmations from Microsoft?
Unfortunately not, only one option is available for me: to send a text to the number that previously was transferred to Fongo.

https://support.fongo.com/hc/en-us/arti ... ort-codes-[/quote][/quote][/quote]
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