Global Texts not working . No response from Support

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
Post Reply
goliver
Quiet One
Posts: 30
Joined: 11/29/2017
SIP Device Name: NEXUS 5
ISP Name: Cogeco
Computer OS: MAC OSX
Router: Netgear

Global Texts not working . No response from Support

Post by goliver »

I have a Global Texting add on with 72 days until expiry. Texts to the USA are sent and received but texts to the UK do not arrive.
Texts sent to the same number from a Public Mobile account work fine. In bound texts from the UK arrive. Replies are not
received although Fongo says they are sent.

My add-on in the app shows 72 days for CANADA AND 72 days for Global even though I bought only Global.

Fongo support seems to be completely AWOL. The only response I've had is that I should check the expiry on my add on ....

Is there any way of escalating problems within Fongo. As it stands I am about to travel abroad with half a telco solution.

Problem Ticket #795750 -
User avatar
Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Global Texts not working . No response from Support

Post by Liptonbrisk »

Visit https://support.fongo.com/hc/en-us/arti ... -Complaint


You can check your ticket status by logging in at https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond on the these user-to-user forums.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone there responds to direct messages.
Similarly, they appear to be on Facebook: https://www.facebook.com/FongoMobile/. Again, I don't know whether anyone will respond to you.
They might.

Their phone number is 6478471355, but I don't believe they answer phone calls. You may be able to leave a message. I doubt they'll respond to it.


If they won't read your ticket or otherwise communicate with you, CCTS is the only other way I can think of to get through to Fongo as a customer.
https://www.ccts-cprst.ca/for-consumers ... aint-form/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Post Reply