Fongo World Edition and
Fongo Mobile are separate apps and use separate accounts.
Fongo Mobile is found in Canadian app stores, while
Fongo World Edition is found in app stores outside of Canada. Consequently, you need to ensure you're installing the correct application. Additionally, if you have downloaded a Fongo app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Visit
viewtopic.php?f=32&t=20536#p80559 and
https://support.fongo.com/hc/articles/2 ... Mobile-App.
If you've previously used an unauthorized version of a Fongo app before installing an authorized version, your Fongo account may be suspended.
Also visit
https://account.fongo.com/login/ to see if your Fongo username and password are correct by attempting to log in.
These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.
Also, none of the volunteer moderators here work for Fongo. We don't have access to your account. If this is an account related issue, there's nothing we can do to address it (particularly if your account was suspended or deleted:
https://support.fongo.com/hc/articles/2 ... r-deleted-).
Fongo Support tickets can be submitted at
https://support.fongo.com/hc/requests/new.
Keep in mind that they may take up to a week or longer to respond to tickets:
https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any other Fongo (Mobile, in this case) account you may have.
If you do not have a zendesk account for Fongo, then click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
(or any other Fongo service) account. Again, these two accounts are unrelated.
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on these user-to-user forums.
Fongo does have
https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
Visit
https://support.fongo.com/hc/articles/2 ... -Complaint for information on ticket escalation.
