Urgent please help

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Papercute2020
One Hit Wonder
Posts: 1
Joined: 01/06/2024

Urgent please help

Post by Papercute2020 »

Hi please help with my case Ticket #844416 I cannot login because it kept say Unable to sign you in
Please reinstall the latest release of the app and try again. And also I already also use the google pay to install the apps also not working

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It is very urgent please help!!!!‼️‼️ I have to receive the text from 2 verification
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Liptonbrisk
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Posts: 2772
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Re: Urgent please help

Post by Liptonbrisk »

Is that for the Fongo Mobile app? Visit viewtopic.php?f=32&t=20536#p80559 and https://support.fongo.com/hc/en-us/arti ... Mobile-App.
If you've previously used an unauthorized version of the Fongo Mobile app before installing an authorized version, your Fongo Mobile account may be suspended.

Also visit https://account.fongo.com/login/ to see if your Fongo Mobile username and password are correct by attempting to log in.

These are user-to-user support forums. Fongo Support staff is not obliged to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account. If this is an account related issue, there's nothing we can do to address it (particularly if your account was suspended or deleted: https://support.fongo.com/hc/en-us/arti ... r-deleted-).


Fongo Support tickets can be submitted at
https://support.fongo.com/hc/en-us/requests/new

Keep in mind that they may take up to a week or longer to respond to tickets: https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any other Fongo (Mobile, in this case) account you may have. Use the same email address that you
use to submit tickets. Do not use the same password as your Fongo Mobile
(or any other Fongo service) account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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