Is that for the Fongo Mobile app? Visit
viewtopic.php?f=32&t=20536#p80559 and
https://support.fongo.com/hc/en-us/arti ... Mobile-App.
If you've previously used an unauthorized version of the Fongo Mobile app before installing an authorized version, your Fongo Mobile account may be suspended.
Also visit
https://account.fongo.com/login/ to see if your Fongo Mobile username and password are correct by attempting to log in.
These are user-to-user support forums. Fongo Support staff is not obliged to respond here, and there's no guarantee forum posts are read by staff.
Also, none of the volunteer moderators here work for Fongo. We don't have access to your account. If this is an account related issue, there's nothing we can do to address it (particularly if your account was suspended or deleted:
https://support.fongo.com/hc/en-us/arti ... r-deleted-).
Fongo Support tickets can be submitted at
https://support.fongo.com/hc/en-us/requests/new
Keep in mind that they may take up to a week or longer to respond to tickets:
https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any other Fongo (Mobile, in this case) account you may have. Use the same email address that you
use to submit tickets. Do not use the same password as your Fongo Mobile
(or any other Fongo service) account. Again, these two accounts are unrelated.
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on the these user-to-user forums.
Fongo does have
https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.
