because of the issue I reported here: http://forum.fongo.com/viewtopic.php?f= ... 8df#p22484
and it seems no easy solution for now, may I cancel the service and get the refund of $50?
cancel the service
- FONGO_kris
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Re: cancel the service
jqian, your issue seems to have only been happening for less than a day, have you called into support to request further troubleshooting? Hiccups for the most part can be resolved in short order.
Try adjusting the 'jitter buffer level' on your ATA to compensate for fluctuations in your network or any other anomalies that may occur. Have you set up your PAP2T-NA using our setup PDF in the Device Configurations section?
In regards to a refund, you would have to call in to our call center to discuss this; the numbers are in my signature.
Try adjusting the 'jitter buffer level' on your ATA to compensate for fluctuations in your network or any other anomalies that may occur. Have you set up your PAP2T-NA using our setup PDF in the Device Configurations section?
In regards to a refund, you would have to call in to our call center to discuss this; the numbers are in my signature.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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- Just Passing Thru
- Posts: 13
- Joined: 02/13/2012
- SIP Device Name: Cisco PAP2T-NA
- ISP Name: rogers
Re: cancel the service
I did configure the PAP2T-NA as per the setup PDF posted in Device configurations section even though I realized later on that some values have to be adjusted (e.g. register expire, see my original post)FONGO_kris wrote:jqian, your issue seems to have only been happening for less than a day, have you called into support to request further troubleshooting? Hiccups for the most part can be resolved in short order.
Try adjusting the 'jitter buffer level' on your ATA to compensate for fluctuations in your network or any other anomalies that may occur. Have you set up your PAP2T-NA using our setup PDF in the Device Configurations section?
In regards to a refund, you would have to call in to our call center to discuss this; the numbers are in my signature.
I am just wondering what the return policy is, if any.