Why does my account vanished?
Why does my account vanished?
It can not be found whatever I am trying to login. I still have $5 long distant credit on this account.
Can someone help to get my number back? At least refund the $5 back to my credit card.
Can someone help to get my number back? At least refund the $5 back to my credit card.
Re: Why does my account vanished?
I have used it for about 1 month. During this month, all is ok. But just now, the android app prompts me the account is not exists any more.
Re: Why does my account vanished?
Go here and reset your password https://www.fongo.com/home-phone/forgot-password/
Every now and again my app logs me out and I have to remember the settings again. More often than not I forget the email address I used, or the password.
Try resetting your password and see if that helps.
Every now and again my app logs me out and I have to remember the settings again. More often than not I forget the email address I used, or the password.
Try resetting your password and see if that helps.
Re: Why does my account vanished?
i am using the android app. it suddenly sign me out yesterday and no matter how I try, it can't login any more. i used android app to request reset password, it said the email had been sent, but i never get it. I use the website to send forget password request, but it told me the accout is invalid.
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Re: Why does my account vanished?
Hi there,A70Plus wrote:i am using the android app. it suddenly sign me out yesterday and no matter how I try, it can't login any more. i used android app to request reset password, it said the email had been sent, but i never get it. I use the website to send forget password request, but it told me the accout is invalid.
Please check your email- if you did reset pwd from device should work.
Unless you have a typo in your email address.
Thanks,
Re: Why does my account vanished?
Thank you.
The email is 100% correct. I have tried at least 10 times. If I give it a new email, it will direct me to register page.
But can not know, why i use www.fongo.com to reset the password, it said invalid account. I have used this account about a month.
The email is 100% correct. I have tried at least 10 times. If I give it a new email, it will direct me to register page.
But can not know, why i use www.fongo.com to reset the password, it said invalid account. I have used this account about a month.
Re: Why does my account vanished?
OK. I just try one more time, I got the email this time and I can reset my password and login again.
Thank you.
Thank you.
Re: Why does my account vanished?
happened to me too... try to login and reset password, it says my account is invalid.Fongo Support wrote:Hi there,A70Plus wrote:i am using the android app. it suddenly sign me out yesterday and no matter how I try, it can't login any more. i used android app to request reset password, it said the email had been sent, but i never get it. I use the website to send forget password request, but it told me the accout is invalid.
Please check your email- if you did reset pwd from device should work.
Unless you have a typo in your email address.
Thanks,
any help please?