Disconnected lately

[faqvideo]

I do have two home lines, and both have been disconnected lately about once a week. I have them both plugged into Rogers proprietary high speed modem-router. It's been working fine for last few years, but now the service goes down once and again. Rebooting the router usually fixes the problem, but it definitely persists. What would be the problem?

[Fongo Support]

I do have two home lines, and both have been disconnected lately about once a week. I have them both plugged into Rogers proprietary high speed modem-router. It's been working fine for last few years, but now the service goes down once and again. Rebooting the router usually fixes the problem, but it definitely persists. What would be the problem?

Hi there,

Do you have the Hitron modem?

Please let me know.

Thanks,

[faqvideo]

It is CISCO DPC3825.

[Fongo Support]

It is CISCO DPC3825.

Hi there,

You should setup that modem in bridge mode and use your own wireless router

http://www.rogers.com/web/support/inter ... anguage=en

Please try and let me know.

Thanks,

[faqvideo]

Just got it set up your way - Rogers modem works in the bridge mode. Linksys E4200 plugged into it, two Fongo lines plugged into the E4200. Thanks!