New to Fongo

Have a question or problem with your Fongo Home Phone service? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Home Phone Support Knowledge-base for more.
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Zal
One Hit Wonder
Posts: 1
Joined: 01/15/2024

New to Fongo

Post by Zal »

I recently signed up with Fongo Home and had my number ported with my signup. I've received an email saying my number has been transferred but still have to receive an adapter. As of now, I have no access to incoming or outgoing calls. I've put in a request to the support portal but still have not heard a definitive word when my adapter will be shipped or arrive. I think I've been quite patient but am starting to get annoyed by the lack of a response. Is there any way to get a hold of someone to see what is going on other than to submit a response to the current ticket?

Thanks to all.
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Liptonbrisk
Technical Support
Posts: 2769
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: New to Fongo

Post by Liptonbrisk »

These are user-to-user support forums. Fongo Support staff is not obliged to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account or anything fulfillment/shipping related.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).

The sales team can be reached at 855-553-6646, apparently between 9 a.m. and 4 p.m. Eastern Standard Time on weekdays.

Fongo Support tickets can be submitted at
https://support.fongo.com/hc/en-us/requests/new

You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. Use the same email address that you
use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

Visit https://support.fongo.com/hc/en-us/arti ... -Complaint for information on ticket escalation.
CCTS complaints can be submitted at https://www.ccts-cprst.ca/for-consumers ... aint-form/.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
46jimbo
Active Poster
Posts: 97
Joined: 12/18/2011
SIP Device Name: Grandstream 286
Router: Asus RT-N13U Rev.B1

Re: New to Fongo

Post by 46jimbo »

Try phoning the sales office at 1-855-553-6646. They are the ones responsible for shipping out the ATA adapters.
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