[Resolved] 12+ days waiting for port-in to complete

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Just Passing Thru
Posts: 2
Joined: 05/13/2024

[Resolved] 12+ days waiting for port-in to complete

Post by bobG »

I started to port in with fongo april 25. April 30 i was told it was rejected. So i resubmit May 1. It said it would be completed may 6. Come around may 6 my phone number no longer works with my old carrier and is no longer part of their system. However the port in process still hasn't been completed by fongo. When i email them, aside it taking 3+ days to get a reply, i was told there was a delay with the completion and it has been escalated. That was over 5 days ago and i still haven't heard from them. people call and think i changed number since the number doesn't work. What am i supposed to do when customer service takes days to reply and i have a dead phone number? should i port out? can i even port out if the setup isn't completed??
Just Passing Thru
Posts: 2
Joined: 05/13/2024

Re: 12+ days waiting for port-in to complete

Post by bobG »

finally fixed this morning. seems to work. thanks!
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Re: [Resolved] 12+ days waiting for port-in to complete

Post by Liptonbrisk »

I'm glad the problem is fixed. Thanks for updating.

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