[Resolved] 12+ days waiting for port-in to complete

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bobG
Just Passing Thru
Posts: 2
Joined: 05/13/2024

[Resolved] 12+ days waiting for port-in to complete

Post by bobG »

I started to port in with fongo april 25. April 30 i was told it was rejected. So i resubmit May 1. It said it would be completed may 6. Come around may 6 my phone number no longer works with my old carrier and is no longer part of their system. However the port in process still hasn't been completed by fongo. When i email them, aside it taking 3+ days to get a reply, i was told there was a delay with the completion and it has been escalated. That was over 5 days ago and i still haven't heard from them. people call and think i changed number since the number doesn't work. What am i supposed to do when customer service takes days to reply and i have a dead phone number? should i port out? can i even port out if the setup isn't completed??
bobG
Just Passing Thru
Posts: 2
Joined: 05/13/2024

Re: 12+ days waiting for port-in to complete

Post by bobG »

finally fixed this morning. seems to work. thanks!
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Liptonbrisk
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Re: [Resolved] 12+ days waiting for port-in to complete

Post by Liptonbrisk »

I'm glad the problem is fixed. Thanks for updating.

If you need contact information, in the future, read below.

---
Hello,

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account.

The sales team can be reached at 855-553-6646, apparently between 9 a.m. and 4 p.m. Eastern Standard Time on weekdays.


Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


Fongo Support tickets can be submitted at
https://support.fongo.com/hc/requests/new.

You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligateed to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

Visit https://support.fongo.com/hc/en-us/arti ... -Complaint
for information on ticket escalation. If need be, CCTS complaints can be submitted at https://www.ccts-cprst.ca/for-consumers ... aint-form/.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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