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Message: “Device Not Registered”

PostPosted: 03/29/2020
by dencentral
Since starting Home Phone service until recently I had no issues/problems, Nothing has changed in my equipment or settings, yet suddenly:
- Receiving "Device Not Registered" recorded voice message when phone goes online
- Busy signal on all outgoing calls
- Incoming calls go to VM without ringing
- I routinely power off the Fongo box nightly and power it up every morning to prevent overnight nuisance calls. This has not presented service problems in the past.
- My account is paid and as far as I know in good standing.

Re: Message: “Device Not Registered”

PostPosted: 03/30/2020
by Liptonbrisk
Proper device reboot order is always modem-->router (wait for it to be fully up and running first)-->ATA in that order.
Try power cycling your ATA, and then look at your Phone LED on the ATA. If the LED is not solid blue, your ATA isn't registered.

If the problem persists, submit a ticket at
Note that due to COVID-19, support ticket response time may be delayed.