I just got fongo home phone and had my number ported yesterday. The power and internet lights are illuminated on the HT-801 but the phone light isn't. There is a flashing green light on the back. I hear dial tone but can't make outgoing calls (busy signal) or receive incoming calls (user not available).
Using with bell fibe internet. Any suggestions?
HT-801 phone light not illuminated
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elementskates
- Just Passing Thru
- Posts: 2
- Joined: 05/29/2020
- SIP Device Name: HT-801
- ISP Name: Bell Fibe
- Computer OS: osx
- Router: Not sure
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Liptonbrisk
- Technical Support
- Posts: 2770
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: HT-801 phone light not illuminated
I suspect porting hasn't been completed or that your device's configuration hasn't been updated. Submit a ticket: https://support.fongo.com/hc/en-us/requests/new. Ticket responses may be delayed due to COVID-19.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.