Getting no support from Fongo
Posted: 07/25/2021
Hello,
I have an open ticket #539035 from July 19, 2021. I still haven't herd anything. I've had an account since Nov, 2019 and up to now haven't had any issues. It started last week when I noticed I wasn't receiving any incoming calls. I tested my self by calling with my mobile phone with no ring tone and after 15 seconds it would go to my mail box. Outgoing calls work fine. Unplugged my GrandStream device and rebooted my pfSense box and still no changes.
I noticed under Fongo Status that the support system has a status of degraded performance. I just got billed for a service that is not working.
Any help would be much appreciated.
Thanks,
Karl
I have an open ticket #539035 from July 19, 2021. I still haven't herd anything. I've had an account since Nov, 2019 and up to now haven't had any issues. It started last week when I noticed I wasn't receiving any incoming calls. I tested my self by calling with my mobile phone with no ring tone and after 15 seconds it would go to my mail box. Outgoing calls work fine. Unplugged my GrandStream device and rebooted my pfSense box and still no changes.
I noticed under Fongo Status that the support system has a status of degraded performance. I just got billed for a service that is not working.
Any help would be much appreciated.
Thanks,
Karl