Wally59 wrote:Hi - I am new to fongo home phone as I have had it for only a few days. Last night a family member called me from Vancouver Island with area code 250 and the the number did not display.
I don't have a Fongo Home Phone account to test (I use Freephoneline and Fongo Mobile).
However, I believe the process for retrieving call log information is similar.
Login at
https://account.fongo.com/admin/reports/call-logs/ (account-->call logs).
Select your current month, and click "submit".
The call needs to have either been answered by you or reached voicemail in order for the call to be listed.
Is the call or number listed?
If so, the issue isn't with Fongo's service.
It's the job of the phone base to transmit CID (caller ID) information to the handset being used. If a cordless handset is being used, I would try rebooting the base and ensuring the handset is close to the base when an incoming call occurs. Possibly deregistering or unpairing a handset from the base and registering it again, may help.
If it's a Panasonic cordless phone, you may find some hints here:
https://cordlessguy.com/caller-id-not-w ... ess-phones (the first, bolded paragraph may help, and the rest I would be inclined to ignore).
I was wondering if this area code isn't recognized by fongo?
The call is routed to you properly. Otherwise, your phone wouldn't ring. 250 is a well-known area code (and is not limited to Vancouver Island), which displays perfectly fine on calls to my Freephoneline and Fongo Mobile connected devices.
Fongo must first receive the call. If answered, the call will appear in Fongo's call logs.
The ATA being used must receive CID information from Fongo. Normally, this is easy to check (with Freephonline), but because Fongo's ATA is locked to Fongo Home Phone's provisioning server, I'm not sure whether it's possible to see if CID information populates properly in the ATA. I highly suspect that it does.
Then the ATA passes CID info to your phone base, which, in turn, is supposed to transmit it to connected handsets.
It would be odd for all other incoming calls to display CID information properly, and it would be useful to test numerous incoming calls from this family member to see whether you can consistently reproduce the issue, every single time. If you can't, then the issue lies between the phone base and the handsets being used.
And if I call a number with that area code will it be a long distance call?
No. All calls to destinations within Canadian provinces are free.