[Resolved] Not Registered
Posted: 11/27/2021
Haven't been able to use my home phone for 2 weeks now.
I HAVE MADE NO CHANGES ON MY SIDE and all of a sudden i am gettting the 'not registered' error.
Submitted a ticket. The only response I got was that they see me connecting from the US. Have advisded them that I am in Canada. Provided pings, traceroutes, and other supporting info. No VPN being used. NO CHANGES HAVE BEEN MADE. It just stopped working.
As well, if i log into the android app on my phone and try to make a call it just drops instantly. I used to be able to log in to the app with these same credentials and make a call using my home number.
I have another account JUST for the app. If l log into the app with that, i can make/receive calls with the app. That tells me that something has changed with my home profile account within Fongo's systems, but NOBODY is replying.
I used my old Linksys ATA that I was using before I got the Grandstream. It worked fine, still has the working config that I've always had on it up until I replaced it with the HT701 a few years ago. The Linksys also shows 'not registered'. That tells me something with my account has been messed up on Fongo's side.
Not sure what to do now. I was going to reconfigure the HT701 from scratch, but don't see how that will make a difference, since I hadn't made any changes since I installed it years ago.
Any suggestions?
I HAVE MADE NO CHANGES ON MY SIDE and all of a sudden i am gettting the 'not registered' error.
Submitted a ticket. The only response I got was that they see me connecting from the US. Have advisded them that I am in Canada. Provided pings, traceroutes, and other supporting info. No VPN being used. NO CHANGES HAVE BEEN MADE. It just stopped working.
As well, if i log into the android app on my phone and try to make a call it just drops instantly. I used to be able to log in to the app with these same credentials and make a call using my home number.
I have another account JUST for the app. If l log into the app with that, i can make/receive calls with the app. That tells me that something has changed with my home profile account within Fongo's systems, but NOBODY is replying.
I used my old Linksys ATA that I was using before I got the Grandstream. It worked fine, still has the working config that I've always had on it up until I replaced it with the HT701 a few years ago. The Linksys also shows 'not registered'. That tells me something with my account has been messed up on Fongo's side.
Not sure what to do now. I was going to reconfigure the HT701 from scratch, but don't see how that will make a difference, since I hadn't made any changes since I installed it years ago.
Any suggestions?