incoming calls dropping
Posted: 04/09/2022
I'm having a problem receiving incoming calls. For the first 2 weeks of service everything was perfect but all of a sudden the incoming calls are being dropped. This started during a snow storm where the power was going on and off repeatedly but the ATA is on an UPS so I don't think it is fried. I make calls from my cell phone to my home phone the call ends after 1 ring. The duration of the call is always 1 second.
If I pick up the home phone before the first ring completes, the call goes through. If not the call is cancelled but shows up in my call log. I have reset the modem (starlink), reset the ATA, tried to log on to the ATA (locked by Fongo). The modem has no settings to change. I do not have call forwarding on but enabled and disabled it to try no change.
All outgoing calls are fine. I have a switch so I wired directly to the modem, no change. I disconnected my home phone system and used a hard wired phone, no change. I saw a post somewhere where someone had the same problem but cannot find it.
So far Fongo support has not responded.
HELP!!!
If I pick up the home phone before the first ring completes, the call goes through. If not the call is cancelled but shows up in my call log. I have reset the modem (starlink), reset the ATA, tried to log on to the ATA (locked by Fongo). The modem has no settings to change. I do not have call forwarding on but enabled and disabled it to try no change.
All outgoing calls are fine. I have a switch so I wired directly to the modem, no change. I disconnected my home phone system and used a hard wired phone, no change. I saw a post somewhere where someone had the same problem but cannot find it.
So far Fongo support has not responded.
HELP!!!