number is not in service

to_munda · Post by **to_munda** » 07/13/2022

Hi guys,
I have Fongo Home Phone for over a year and was working fine until yesterday!
I have connection. I can call out but incoming calls are not getting thru.
The caller hears a message " Sorry, The number you have dialed is not in service" and the HP doesnt even ring!
I have reset the adapter a few times. Adapter: GRANDSTREM HT801.
I have messaged tech support and they said the issue has been resolved
But its NOT. The issue is till there. No incoming calls!
Wonder if someone can help me.
Thanks

energyguy · Post by **energyguy** » 07/13/2022

For several days now Bell and Kudo customers calling my Fongo Home Phone number get an automated message that the number is not in service. I started a service issue ticket and received a call from a Fongo tech stating that he would call me back on a Bell line but then I never heard back. Problem continues today with unable to receive calls and callers are unable to leave a message.

Post by **Liptonbrisk** » 07/13/2022

energyguy wrote:For several days now Bell and Kudo customers calling my Fongo Home Phone number get an automated message that the number is not in service. I started a service issue ticket and received a call from a Fongo tech stating that he would call me back on a Bell line but then I never heard back. Problem continues today with unable to receive calls and callers are unable to leave a message.

Ensure that Call Forwarding/Follow Me is disabled while troubleshooting: https://support.fongo.com/hc/en-us/arti ... Home-Phone.

If callers are unable to reach your Fongo Home Phone voicemail, then I'm doubtful that has anything to do with Rogers' ongoing issues.
Fongo Home Phone voicemail system should be reachable for incoming callers even when your internet service isn't working.

Login to your account and check your call logs: https://account.fongo.com/login/.
If you see the incoming calls listed there, they're reaching Fibernetics' network (Fibernetics is the network and CLEC used by Fongo).
If you don't, there's a problem.

I'll move your post to the Fongo Home Phone forum.

I would continue responding to your ticket. There's nothing moderators can do since we don't work for Fongo.
Without knowing more, this sounds as though it's a Fibernetics call routing issue.

igz430 · Post by **igz430** » 07/13/2022

I'm having same issue. Support said they are investigating.

igz430 · Post by **igz430** » 07/13/2022

I'm having same issue. Support said they are investigating.

energyguy · Post by **energyguy** » 07/13/2022

Fongo Support, Jul 13, 2022, 1:25 PM EDT
>
> Hi there. Thank you for letting us know. We are aware of the issue. Here's
> what we know so far, Numbers outside of Fongo are not able to call you. Only
> Fongo to Fongo works at the moment. It is currently being investigated and
> we will provide feedback as soon as possible.

energyguy · Post by **energyguy** » 07/13/2022

I've let Fongo know how seriously inconvenient this issue is and that I'm trying to coordinate family members after a recent death in the family and no one can reach me or leave me a voice message.

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