Cancel home phone service

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doy477
Just Passing Thru
Posts: 2
Joined: 12/19/2022

Cancel home phone service

Post by doy477 »

Hello! I have been using Fongo Home for a few years but I'm now planning to cancel it. I have a question here. Do I need to return the equipment (i.e. the adapter) to Fongo? I think I paid for the equipment when I purchased the Home Phone service. Thanks!
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Liptonbrisk
Technical Support
Posts: 3069
Joined: 04/26/2010
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Re: Cancel home phone service

Post by Liptonbrisk »

doy477 wrote: Do I need to return the equipment (i.e. the adapter) to Fongo?!
No. You own it.

If you want to use the Grandstream ATA with something other than Fongo Home Phone, you'll need to submit a ticket and request to have the ATA removed from Fongo's provisioning server: https://support.fongo.com/hc/en-us/requests/new.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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doy477
Just Passing Thru
Posts: 2
Joined: 12/19/2022

Re: Cancel home phone service

Post by doy477 »

Thank you very much!
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