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Cancel home phone service
Posted: 12/19/2022
by doy477
Hello! I have been using Fongo Home for a few years but I'm now planning to cancel it. I have a question here. Do I need to return the equipment (i.e. the adapter) to Fongo? I think I paid for the equipment when I purchased the Home Phone service. Thanks!
Re: Cancel home phone service
Posted: 12/19/2022
by Liptonbrisk
doy477 wrote: Do I need to return the equipment (i.e. the adapter) to Fongo?!
No. You own it.
If you want to use the Grandstream ATA with something other than Fongo Home Phone, you'll need to submit a ticket and request to have the ATA removed from Fongo's provisioning server:
https://support.fongo.com/hc/en-us/requests/new.
Re: Cancel home phone service
Posted: 12/21/2022
by doy477
Thank you very much!