HT801 not working with TD online banking security code

[torontovoipnewuserx]

Hi, I think the Fongo Home Phone, or the hardware HT801, is not working with TD Canada Trust online banking login security code retrival.

I used my Fongo Home Phone number to receive TD Canada Trust online banking login security code.

So TD Canada Trust called this number. When I picked up the phone, instead of TD Canada Trust directly reading out the security code, like most other online sites do, TD Canada Trust, annoyingly, is asking me to press a key first, before it proceeds to read out the code.

I pressed the key. But then voice prompt continued to ask me to press the key. Seems it does not received the expected DTMF signal, or whatever.

Has anyone run into such issue?

[Liptonbrisk]

I don't have Fongo Home Phone or do business with TD, but you have described the issue perfectly, insofar as the problem is likely related to DTMF, and the problem may be isolated to the system that TD uses. That is, if everything else works (Fongo's voicemail system, for example), I'm not sure you'd want to request that Fongo change a DTMF setting in the ATA that breaks everything except for TD.

You can test by calling the free 416 or 250 numbers listed at http://thetestcall.blogspot.com. Wait for voice message. Press # to end echo test.
Press 2 to enter DTMF testing. Press all digits on phone number pad. Press #. What you pressed should be read back to you.
If that works, then all the buttons on your phone are fine, and the current DTMF setting the ATA is using worked for that specific system. You'd have to submit a ticket to Fongo.

Since you can't change DTMF settings in the ATA yourself (since the ATA is linked to the provisioning server, I suspect whatever changes that can possibly be made by the user do not persist) there's nothing you can do except to report the issue to Fongo to ask whether they can reproduce the problem and possibly fix it for you: https://support.fongo.com/hc/en-us/requests/new. Not having Fongo Home Phone work properly with TD is a pretty big deal. That's an issue worth reporting, in my opinion.

[torontovoipnewuserx]

I did a DTMF signal test at 416-342-9562. Everything seems fine with HT801. The system correctly reported back the button I pressed.

So I guess TD Canda Trust must be using another (old ancient) way to receive DTMF singal, which unfortunately caused problem here.

To bad Fongo Locks HT801. Otherwise I would like to log into the admin portal of HT801, and find out what way it uses to process DTMF.

How come the No. 2 bank in the country, TD Canada Trust, did not fully test its system, to ensure the widest compatibilty, before it releases its products! TD Canada Trust must cheap out in software SQA testing, in order to save money. Shame on TD!

[Liptonbrisk]

So I guess TD Canda Trust must be using another (old ancient) way to receive DTMF singal

It's possible TD works with Inband DTMF and not RFC2833. I have no way of testing.

To test that theory, in the Grandstream ATA Web UI, you'd need to find the "Preferred DTMF Method" priorities found under the FXS Port tab.

"Preferred DTMF method
(in listed order):"

To test, Priority 1 should be "In-audio" for TD, and then, I guess, change "Priority 2" to "RFC2833" while testing. If that doesn't work, I would give up and revert settings to what they were.

Inband doesn't work with the G.729a audio codec because it's a very lossy codec, and I'm pretty sure Fongo's voicemail system doesn't work with Inband (or In-audio) DTMF. Inband doesn't work with Freephoneline's voicemail system.

Fongo Home Phone and Freephoneline support G.729a, but I always disable it because I hate the way it sounds. Anyway, for compatibility with G.729a, they use RFC2833.

I'm not sure whether changing Inband to priority 1 would prevent Fongo's voicemail from working.

When Inband is used, the touch tone is sent in the audio stream as was done with traditional POTS (plain old telephone service) or as how one could imagine playing back tones from a recording.
When RFC2833 is used, an RTP event is produced that signifies the DTMF key pressed by the user.

To bad Fongo Locks HT801. Otherwise I would like to log into the admin portal of HT801

I am sympathetic to this.

and find out what way it uses to process DTMF

I suspect priority 1 for Fongo Home Phone is RFC2833.

[torontovoipnewuserx]

I have a FreePhoneLine account and an OBI-200 box. I found they can deal with TD Canada Trust's online banking login secure code retrieval flawlessly. I never have to mess with the DTMF stuff in OBI-200. OBI-200 just can deal with it effortlessly 100% of the time.

So what gives here? The glossy shiny new HT801 box actually is much inferior to the 10+ year old plain dusty (but still faithfully reliable and much much more feature-rich) OBI-200 box? Don't tell me that HT801 is just a pile of stinking turd in a glossy box, with an extremely limited list of features.

[Liptonbrisk]

I have a FreePhoneLine account and an OBI-200 box. I found they can deal with TD Canada Trust's online banking login secure code retrieval flawlessly. I never have to mess with the DTMF stuff in OBI-200. OBI-200 just can deal with it effortlessly 100% of the time.

I use OBi202s for analogue stuff with Freephoneline (such as faxing), and they continue to be the most powerful ATAs intended for residential usage for Freephoneline (along with OBi302s). It’s unfortunate they’ve been discontinued.

I also wanted Obihai IP phones before they disappeared (also discontinued) completely and found OBi2182s fairly cheap at Newegg Canada before they sold out last year. You can’t fax with IP phones or record calls with an OBi2182, but like the rest of the Obihai series, call routing is exceptional.

So what gives here? The glossy shiny new HT801 box actually is much inferior

With respect to call routing features, all other ATAs intended for residential usage are inferior, frankly.

HT-801 supports G.722 audio codec, unlike the OBi2xx series, but Fongo doesn’t support that codec anyway.
OBi2182 does support G.722.

Anyway, the HT-801 may require a firmware update to address this issue, or the DTMF and/or codec settings being used by Fongo Home Phone for TD need to be changed in the HT-801.
I don’t have a HT-801 or use TD, so I have no way of testing. While I appreciate the situation is frustrating, I suggest becoming angry at the HT-801 isn’t going to solve anything. I would submit a ticket.

[cod con]

Fix to: HT801(HT802 in my case) not working with TD online banking security code
I am using FreePhoneLine & I have access to my adapter settings.
Solution inspired by:
https://networkengineering.stackexchang ... inistation
I have changed only 'Disable DTMF Negotiation:' from No to Yes & it seems to work.

[Liptonbrisk]

Out of curiosity, what happens if you disable priority 2 and priority 3?

That is, try to figure out whether TD is using RFC2833 or Inband (in-audio).

Test with Priority 1 is set to RFC2833. Then test again with Priory 1 set to In-audio.
You can keep DTMF negotiation setting disabled (set to “yes”) while testing.

Anyway, thanks for posting. Fongo Home Phone users will be forced to submit tickets to request setting changes.

[cod con]

In my case.
Change order/disable other 2 Priority did not produce any results.
I do not have a fully technically explanation
for the solution but, it works(at least for me).

[Liptonbrisk]

Thanks for testing and posting your solution.

The results don’t make sense to me, unless an ATA firmware bug exists.