No incomming call
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- Just Passing Thru
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No incomming call
No incoming calls fro free phone line, Can somebody advise how to resolve.
Thanks
Thanks
- FONGO_mike
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Re: No incomming call
Hi Nil,
Can you please give us more information?
Are the callers receiving any notification of ringing or a message saying unavailable?
Is it ringing, but you aren't being notified?
ATA device or soft phone?
Are you still able to make outbound calls?
Can you please give us more information?
Are the callers receiving any notification of ringing or a message saying unavailable?
Is it ringing, but you aren't being notified?
ATA device or soft phone?
Are you still able to make outbound calls?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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- Just Passing Thru
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- SIP Device Name: linksys
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Re: No incomming call
Thanks for reply
Here is detail as you requested.
Caller does not receive any ringing it strait away goes to massage box.
No incoming ring tone either-side.
ATA Device
Yes we can make out going calls with out any problem also we can retrieve massages
Here is detail as you requested.
Caller does not receive any ringing it strait away goes to massage box.
No incoming ring tone either-side.
ATA Device
Yes we can make out going calls with out any problem also we can retrieve massages
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- Just Passing Thru
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Re: No incomming call
Can you please reply
Appreciated
Appreciated
Re: No incomming call
As with another thread, it could be that you have activated Do Not Disturb or Call Forwarding by accident. Or it could be that your device is loosing registration.
If you get incoming calls after a reboot, or just after you make outgoing calls, then it is probably loosing registration with the server. This is generally a router set up problem and you need to look into making sure all the right ports are forwarded.
If you never get incoming calls, check your online settings to make sure the rings before voicemail or forwarding are not set at 1 or zero. Some accounts in the past have somehow been set at zero, even though this isn't an option. Change it to something, then change it back to the setting you want it to be to make sure.
If that doesn't help, try dialling *79 wait for the dial tine again, then hangup. Then do the same for *73 and see if that helps.
If you get incoming calls after a reboot, or just after you make outgoing calls, then it is probably loosing registration with the server. This is generally a router set up problem and you need to look into making sure all the right ports are forwarded.
If you never get incoming calls, check your online settings to make sure the rings before voicemail or forwarding are not set at 1 or zero. Some accounts in the past have somehow been set at zero, even though this isn't an option. Change it to something, then change it back to the setting you want it to be to make sure.
If that doesn't help, try dialling *79 wait for the dial tine again, then hangup. Then do the same for *73 and see if that helps.
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- Just Passing Thru
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Re: No incomming call
ok I tried to follow your instruction. Now i can receive only one ring and than it goes to massage. What should i do to get at least 8-9 rings.
- FONGO_mike
- Site Moderator
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Re: No incomming call
nil1971 wrote:ok I tried to follow your instruction. Now i can receive only one ring and than it goes to massage. What should i do to get at least 8-9 rings.
Hi Nil,
to modify then umber of rings, you will need to log into your account online, go to voicemail settings, and set the number of rings before VM.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
- Just Passing Thru
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- Joined: 11/15/2012
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- ISP Name: Roger Cable
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Re: No incomming call
Hello
I reset to 5 ring before voicemail. But it is same only one ring and than voicemail.
I reset to 5 ring before voicemail. But it is same only one ring and than voicemail.
- FONGO_mike
- Site Moderator
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- SIP Device Name: Grandstream 286/TG701
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- Smartphone Model: Bold 9900
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Re: No incomming call
Do you have your follow me settings enabled or disabled?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
- Just Passing Thru
- Posts: 9
- Joined: 11/15/2012
- SIP Device Name: linksys
- ISP Name: Roger Cable
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Re: No incomming call
where can i find "follow me option".
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- Just Passing Thru
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Re: No incomming call
I found option Follow me. It was "Disabled" I make it "Enable" and tried but no difference.After one ring goes to voice mail.
- FONGO_mike
- Site Moderator
- Posts: 1095
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- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
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- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: No incomming call
nil1971,
Please PM me your number and a link to this thread
Please PM me your number and a link to this thread
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
-
- Just Passing Thru
- Posts: 9
- Joined: 11/15/2012
- SIP Device Name: linksys
- ISP Name: Roger Cable
- Computer OS: Xp office
- Router: no
Re: No incomming call
I already send Pm
- FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: No incomming call
Hi nil1971,
At the moment, we can not see you registered to our service. If not registered, then rings set to 1 or 5 would not make a difference. If you ATA is plugged in, then you will want to verify the configuration in your device, reboot, and try again.
At the moment, we can not see you registered to our service. If not registered, then rings set to 1 or 5 would not make a difference. If you ATA is plugged in, then you will want to verify the configuration in your device, reboot, and try again.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Re: No incomming call
hi,
my incoming calls are forward directly to voice-mail.like suggested,i had checked my number of rings option n had set to 12 rings,but somehow it gets mixed up and automatically goes to zero and i am not able to receive the calls or the ringtone when my friend tries to call,can someone please help.
my incoming calls are forward directly to voice-mail.like suggested,i had checked my number of rings option n had set to 12 rings,but somehow it gets mixed up and automatically goes to zero and i am not able to receive the calls or the ringtone when my friend tries to call,can someone please help.
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- Just Passing Thru
- Posts: 9
- Joined: 11/15/2012
- SIP Device Name: linksys
- ISP Name: Roger Cable
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Re: No incomming call
Hello
I found solution for this problem. I tried everything as technical support suggested but no use. Than after long digging found that adapter went on auto forwarding. Just press *94 and my problem was solved. I hope also have similar problem.
I found solution for this problem. I tried everything as technical support suggested but no use. Than after long digging found that adapter went on auto forwarding. Just press *94 and my problem was solved. I hope also have similar problem.
- Funkytown
- Technical Support
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Re: No incomming call
Thanks for the update and we are glad to see that it's back to normal.nil1971 wrote:Hello
I found solution for this problem. I tried everything as technical support suggested but no use. Than after long digging found that adapter went on auto forwarding. Just press *94 and my problem was solved. I hope also have similar problem.
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- Just Passing Thru
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Re: No incomming call
I have no incoming calls issue every day! When I unplug my Grandstream device, it starts working...but I never know if my home phone is working or not unless somebody calls my cell to tell me my home phone sucks. Maybe my firmware needs updating?It used to work without any issues in the first few months now, like I said, we have issue every single day.
Please let me know what I can do to fix it. Thank you.
Please let me know what I can do to fix it. Thank you.
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- *Go-To Guy*
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Re: No incomming call
Check that your configuration has been properly done with fixed IP for the Grandstream and all the required ports forwarded. Check to see if calls are OK. If they are not they try running STUN with a server such as stun.callwithus.com (my GS 286 is using STUN) and the ATA. Once you have set STUN, power off the router and ATA, wait 5 minutes and the power up the router and then the ATA and test again.michalr wrote:I have no incoming calls issue every day! When I unplug my Grandstream device, it starts working...but I never know if my home phone is working or not unless somebody calls my cell to tell me my home phone sucks. Maybe my firmware needs updating?It used to work without any issues in the first few months now, like I said, we have issue every single day.
Please let me know what I can do to fix it. Thank you.
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- Just Passing Thru
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Re: No incomming call
Sorry man...how do I do that? I guess I'm not that skilled in IT...could you please advise. Thank you!dibsmft wrote:Check that your configuration has been properly done with fixed IP for the Grandstream and all the required ports forwarded. Check to see if calls are OK. If they are not they try running STUN with a server such as stun.callwithus.com (my GS 286 is using STUN) and the ATA. Once you have set STUN, power off the router and ATA, wait 5 minutes and the power up the router and then the ATA and test again.michalr wrote:I have no incoming calls issue every day! When I unplug my Grandstream device, it starts working...but I never know if my home phone is working or not unless somebody calls my cell to tell me my home phone sucks. Maybe my firmware needs updating?It used to work without any issues in the first few months now, like I said, we have issue every single day.
Please let me know what I can do to fix it. Thank you.
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- One Hit Wonder
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Re: No incomming call
I have the same problem since yesterday. the out going calls are normal, but the incoming calls do not ring and only connect for 1 second then disconnect. the records of incoming calls listed from call logs.
my phone was normal, I just switch the ISP from bell DSL to Teksavvy Cable.
my phone was normal, I just switch the ISP from bell DSL to Teksavvy Cable.