Voicemail kicks in right away, no rings

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Voicemail kicks in right away, no rings

Postby selissal » 11/19/2012

Hi,

I have a home phone with Freephoneline.
My internet provide is by Cable - Montreal DSL is the company in Montreal.
The internet is connected directly to the ATA - Linksys SPA2102, then connected to house phones.
My service worked perfectly since june, but now, I can't get calls, there's no rings, the Voicemail kicks in right away.

I went to My Account, and to Voicemail settings. It was set to (1) ring for an unknown reason !
I changed it to 5 rings, and it has been more than 24 hours, and it still doesn't ring at home, the Voicemail kicks in right away.

Someone on another thread for mobile phone said it dial *79, I will try it tonight.
If not, what is there to do?
I verified all the menus on my ATA, and there is no "VM delay" which I could change to 60 seconds, so that's not the problem, the ATA works fine.
It's the Fongo who activates the Voicemail immediately.

Of course, I tried rebooting everything. Someone said to kill the app.....but I have no app, this is a home phone, not a mobile.

Please help.
selissal
Just Passing Thru
 
Posts: 3
Joined: 11/19/2012
SIP Device Name: Linksys SPA2102
Firmware Version: ???
ISP Name: Cable (Montreal DSL)
Computer OS: Straight from Internet to ATA Spa2102
Router: no router involved

Re: Voicemail kicks in right away, no rings

Postby selissal » 11/19/2012

Need help guys, I tried dialing 79 (star 79) but thé problème persist. I need help , Mr. Support what should i do?
selissal
Just Passing Thru
 
Posts: 3
Joined: 11/19/2012
SIP Device Name: Linksys SPA2102
Firmware Version: ???
ISP Name: Cable (Montreal DSL)
Computer OS: Straight from Internet to ATA Spa2102
Router: no router involved

Re: Voicemail kicks in right away, no rings

Postby FONGO_steve » 11/20/2012

If there's no rings then it likely means the ATA either isn't authenticating with us, or is set to reject/block calls. Unfortunately since it isn't our ATA, we can't provide any direct support for it for you. We have lots of other forum members using that model who may be able to chime up with some input!
Steve
Fongo
Development Support Specialist.
User avatar
FONGO_steve
Site Moderator
 
Posts: 2131
Joined: 07/16/2009
Location: Cambridge
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4

Re: Voicemail kicks in right away, no rings

Postby Bing Kol » 11/20/2012

selissal wrote:Hi,

I have a home phone with Freephoneline.
My internet provide is by Cable - Montreal DSL is the company in Montreal.
The internet is connected directly to the ATA - Linksys SPA2102, then connected to house phones.
My service worked perfectly since june, but now, I can't get calls, there's no rings, the Voicemail kicks in right away.

I went to My Account, and to Voicemail settings. It was set to (1) ring for an unknown reason !
I changed it to 5 rings, and it has been more than 24 hours, and it still doesn't ring at home, the Voicemail kicks in right away.

Someone on another thread for mobile phone said it dial *79, I will try it tonight.
If not, what is there to do?
I verified all the menus on my ATA, and there is no "VM delay" which I could change to 60 seconds, so that's not the problem, the ATA works fine.
It's the Fongo who activates the Voicemail immediately.

Of course, I tried rebooting everything. Someone said to kill the app.....but I have no app, this is a home phone, not a mobile.

Please help.




Dial *73...wait for dial tone...hang up.

Make test calls...good luck!
Bing Kol
Active Poster
 
Posts: 117
Joined: 07/23/2010
Location: GTA
SIP Device Name: PAP2T
Firmware Version: 5.1.6 (LS)
ISP Name: CarryTel 25/10 DSL
Router: pfSense i5-3470

Re: Voicemail kicks in right away, no rings

Postby selissal » 11/21/2012

Bing Kol, you're the best !

I came home, dialed *73 and bingo, everything back to normal. The phone rings and the voicemail only kicks in after the 5 rings as specified on my Fongo settings.

Please tell me, where can I get a list of these codes, and their definition/explanation?
*73 must be somekind of reset function?


P.S. Next election, I vote for Bing Kol !
selissal
Just Passing Thru
 
Posts: 3
Joined: 11/19/2012
SIP Device Name: Linksys SPA2102
Firmware Version: ???
ISP Name: Cable (Montreal DSL)
Computer OS: Straight from Internet to ATA Spa2102
Router: no router involved

Re: Voicemail kicks in right away, no rings

Postby Jake » 11/21/2012

Your ATA has various * (star) codes built into it. If you log into your ATA and head for the Advanced > Regional tab you should see them all there. *72 and *73 activates and deactivates call forwarding. At some point someone probably dialled *72 by accident.

*78 and *79 activates Do Not Disturb, which is why it was suggested earlier.
User avatar
Jake
Technical Support
 
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Re: Voicemail kicks in right away, no rings

Postby Bing Kol » 11/21/2012

@selissal

I am sure late to answer your post...however, Jake's post above is dead on! :)
Bing Kol
Active Poster
 
Posts: 117
Joined: 07/23/2010
Location: GTA
SIP Device Name: PAP2T
Firmware Version: 5.1.6 (LS)
ISP Name: CarryTel 25/10 DSL
Router: pfSense i5-3470

Re: Voicemail kicks in right away, no rings

Postby Bing Kol » 11/21/2012

selissal wrote:Bing Kol, you're the best !

...

Please tell me, where can I get a list of these codes, and their definition/explanation?
*73 must be somekind of reset function?

...


And here is a link to the Linksys star codes (I am sure I have seen the same link posted elsewhere in this forum)...
http://www.voipmechanic.com/linksys-sip ... -codes.htm
Bing Kol
Active Poster
 
Posts: 117
Joined: 07/23/2010
Location: GTA
SIP Device Name: PAP2T
Firmware Version: 5.1.6 (LS)
ISP Name: CarryTel 25/10 DSL
Router: pfSense i5-3470


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