How to change the voice mail to email compression...

[davecool]

Hi all. I have my Fongo account set up to send voicemail messages to my email account. When they arrive, the messages are 8kbps MP3 files that sound terrible. Far worse than the phone line itself. So much so that it can be very difficult to make out what the caller is saying if they are not speaking in a perfectly clear voice. Is there a way to increase the bitrate at which these messages are encoded?

[davecool]

Even just upping the compression rate to 16 kbps would provide a much better experience. Since the messages are sent as attachments to my email -- not stored on Fongo's server -- there shouldn't be a storage issue.

[FONGO_steve]

At this time we don't support any changes to the bit rate of the voicemail encoding (they're kept fairly small as to not consume abundant amounts of data for those receiving them on smartphones). I'll certainly pass the suggestion along for you though!

[davecool]

Thanks Steve, maybe it could be an option for users... 8kbps mp3 for data connections and something more robust for people who are downloading at home/wifi.