Caller ID Issue - Our# but their Name

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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Caller ID Issue - Our# but their Name

Post by beverly »

just minutes ago someone call with our phone number (ID Number) but their name (ID Name).

It has been going on like this for the last 2 weeks or so.
I doesn't happen all the time but mostly in the evening I guess.
I only saw this evening but heard it has been happening for a bit now.
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tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: Caller ID Issue - Our# but their Name

Post by tbrummell »

Do you have port 5060 forwarded from your router to your ATA?
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Caller ID Issue - Our# but their Name

Post by beverly »

Yes It is. All is working as before execpt the caller ID part.

When I rebooted the network (modem,router,switch,ATA) the caller ID worked fine but then a second try it came up as my number.
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Caller ID Issue - Our# but their Name

Post by beverly »

When I turned off the Follow Me feature from freephoneline.ca, worked fined even on the third 8th attempt. Ummm and when I activated the follow me feature the caller ID worked fine.. I'll report more later if it acts up again.
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Caller ID Issue - Our# but their Name

Post by beverly »

Well it is acting up again with the Follow Me feature
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User avatar
Funkytown
Technical Support
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: Caller ID Issue - Our# but their Name

Post by Funkytown »

beverly wrote:Well it is acting up again with the Follow Me feature
My suggestion for now: turn off the "follow me feature" so that your Voip phone can continue to work as scheduled to avoid interruptions, until we find out perhaps what the problem might be.

Thank You
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Caller ID Issue - Our# but their Name

Post by beverly »

FYI, For the Follow ME feature I was using Simultaneous with my cell phone. Yes my cell phone was getting the correct ID. Cell phone company is with Wind.
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Caller ID Issue - Our# but their Name

Post by beverly »

Still using the Follow ME feature I was using Simultaneous.

This problem is still an issue and it acted funny today. For example I answered the home phone with dead air and the cell phone is still ringing so I answer that, then I hear the person on the home phone with call ended on the cell.
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yyzALEX
Just Passing Thru
Posts: 15
Joined: 02/01/2013
SIP Device Name: sipura 2000(SPA-2000)
Firmware Version: 3.1.5
ISP Name: Acanac
Computer OS: Win
Router: Wrt54g1486

Re: Caller ID Issue - Our# but their Name

Post by yyzALEX »

This has happened to me on Feb 6, 7, 8, 9, 10. I have follow me on and on simultaneous.
Their name and my number.
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Caller ID Issue - Our# but their Name

Post by Fongo Support »

yyzALEX wrote:This has happened to me on Feb 6, 7, 8, 9, 10. I have follow me on and on simultaneous.
Their name and my number.
Hello there,

What is the phone number associated with the account. I will have a look.

Thanks,
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Caller ID Issue - Our# but their Name

Post by beverly »

Thank You Fongo Support

You fixed my issue that I could not see.
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