Scheduled Maintenance - 07.28.2010

[FONGO_steve]

Date: July 28 2010
Time: 0600 GMT

Actions: Scheduled maintenance being performed might cause a minor interruption to the call service that should not be longer than a few minutes.

Don't hesitate to PM me if there are any questions or prolonged issues experienced during this time.

[FONGO_steve]

Date corrected - my mistake.

[garypd]

All outgoing calls are failling as of 9:11 EST

[FONGO_kris]

Changes have been reverted pending further investigation - Calls should return to normal now.

[beverly]

had a call @ 10:45am result was choppy (sound like a cell phone in never never land with 1/2 a bar).
my FPL registers but doesn't work, called my FPL and it was a busy line no answer machine

good thing its a free service or i **********#%^*************

OOoo its working, nm

[wonder]

Hi Admin,

Could you confirm that everybody is back to normal on server side.
Cause I'm still down here in Montreal, Quebec.
Busy line when call in and silence when call out. All the 3 leds light of th ATA is on as usuall.

Thanks in advance

[sbordun2]

HI Admin,

I still down too in Toronto.

[Shaf77]

I am still down in Toronto. Not able to call out or receive calls.

[rajith]

Hi Admin,

I am in brampton and I also can't receive or make any calls.

[Doolie]

Ottawa - unable to receive calls.

[FrankLe]

I am still down in Toronto. Not able to call out or receive calls.

[datatrek]

I am in Pickering and we are not working.

[wonder]

Hi Admin,

Could you confirm that everybody is back to normal on server side.
Cause I'm still down here in Montreal, Quebec.
Busy line when call in and silence when call out. All the 3 leds light of th ATA is on as usuall.

Thanks in advance

Seem to be ok now...Thanks Admin

[FrankLe]

working in Toronto

[aqdasrauf]

Calls are now going through. Was unable to make or receive calls for almost an hour this morning. Hard resetting the ATA box only made it intermittent. Hopefully it'll remain stable now.

[Bloodsong]

Using a registered line I never saw any interruptions or call quality issues.

The authentication is different, but not the call routing, so choppiness etc. is more likely an issue on the line or on the broadband connection.

I have my speculations as to what the updates are to support but I won't say anything lest I get people excited over nothing

[rajith]

Working now (Brampton). Thx a lot.

[FONGO_kris]

jovanvuc, I have removed your post.

You were answered here: http://forum.freephoneline.ca/viewtopic ... 05&start=0

Please do not spam other threads in hopes of hearing a different answer or you will risk suspension or even worse, banning!

[helta]

My number has been down since Friday/Saturday. Burlington, Ontario

[FONGO_kris]

helta,

In order to better assist you we require a few things:

What device are you using, was it provided by us?
What does your network look like (from a technical stand point) - ie. Do you have a modem, router, then your ata and all of your computers?

Have you rebooted either your router, or the ATA recently, any power outages? This can cause the ATA's IP address to change and lose connectivity if special rules in your router were added in the initial setup.