[Nov 9 2010] Temporary Service Issues

[FONGO_kris]

Freephoneline is experiencing a temporary, global issue where all incoming and outgoing calls are returning 'This call is not covered by your tariff plan' error, the issue has not yet been isolated; however, we are working to resolve the problems as quickly as possible and will advise with any updates we have.

Thank you for your patience and continuing understanding!

[Joe B]

Whether I call out, call my voice mail or someone calls me this is what you hear "This Call Not Covered by Your Tarrif Plan" Now what???

[FONGO_kris]

Yes this temporary services issue is affecting all inbound, and outbound calling both to 11 / 10 digit phone numbers and voicemail.

[westalex]

Let's hope you'll solve this soon...

[FONGO_kris]

Please be advised we have applied a patch to fix the issues at hand, please report any further bugs related in this thread.

[cu2o2o2]

Just got it working for both incoming and outgoing!

[cp24isgoodnews]

Sadly there are still issues

[cu2o2o2]

Sadly there are still issues

It would be nice if you were more specific so I can also test if it applies to my line.

[cp24isgoodnews]

Sadly there are still issues

It would be nice if you were more specific so I can also test if it applies to my line.

try your voice mail see if that's up *98 as I am without service to voice mail or other local numbers (but voice mail is beyond the point right now)

[cu2o2o2]

I'll try that when I get home, although I hope that by then, it will have been fixed.

[habsfan420]

as of 135pm my 647547xxxx was still not working saying call was not covered under my tarrif plan

[ramghani]

Hi every one, the thing is that FPL was (I think still is) a good VOIP Service provider till the last few weeks especially since the last server's upgrade on October.
Will this kind of interruption happen often?

[habsfan420]

can now make calls but still cannot acces my VM

[FONGO_kris]

Currently, customers cannot access their voicemail by entering *98, instead they will have to enter their phone number on their ATA (or software) until a permanent fix can be uploaded.

Sorry for the inconvenience!

[cp24isgoodnews]

Currently, customers cannot access their voicemail by entering *98, instead they will have to enter their phone number on their ATA (or software) until a permanent fix can be uploaded.

Sorry for the inconvenience!

Hey Kris,

Not expecting a full solution right away but any idea when voice mail will work via *98 or has the issue not been addressed yet as it is unknown?

Thanks Kris,
Christopher S

[FONGO_kris]

Voicemail (*98) was resolved about 10 seconds after you posted

Please re-test, all mine worked perfectly.

[cp24isgoodnews]

Voicemail (*98) was resolved about 10 seconds after you posted

Please re-test, all mine worked perfectly.

WOW lol, thats just amazing thanks guys! you rock

[andysiddell]

Unfortunately the problem still exists in Belleville. I can make outgoing calls from my FPL but it cannot be called from my Bell line or Bell mobility phone, I just get the message "your account balance is insufficient to call this destination"

I get the same message when I try and call friends who also have FPL numbers in the 613 689 xxxx range.

Are you aware of this and are you close to having the issue resolved?

[bigdg]

Unfortunately the problem still exists in Belleville. I can make outgoing calls from my FPL but it cannot be called from my Bell line or Bell mobility phone, I just get the message "your account balance is insufficient to call this destination"

I get the same message when I try and call friends who also have FPL numbers in the 613 689 xxxx range.

Are you aware of this and are you close to having the issue resolved?

I'm having the same issue calling collingwood from a bell land line or cell phone I'm in the 705 532 xxxx area.

[cp24isgoodnews]

I am unable to call Mississauga 905 numbers at all, 416 and 647 are ok, I have a 647 number if that helps, message is the same message as it was at first "This Call Not Covered by Your Tarrif Plan" so im not sure where the issue is in that hopefully all will be ok in a few days

[tigerking]

Incoming call OK BUT

Outgoing call is a mess!!

Tonight Nov 9, 2010 8:19 PST p.m. tried to make some outgoing call.


Call 778-233-xxxx, delay for almost 20 seconds then my cell ring, but pick up no sound at all.
Call FPL access number 604-283-4011, hit "you call in not covered by your plan" (no funding for LD call)
Call 604-678-xxxx, hit "you call is not covered by your plan" sometime. But the other time dead air.

*98 works.

Failed call log:

1604283xxxx 1778233xxxx 09.11.10 23:13:14 Normal completed call Normal call clearing Vancouver BC
1604283xxxx 16042384011 09.11.10 23:15:38 Normal completed call Normal call clearing Richmond BC

Few minutes later, it seems working again.

Success call log:

1604283xxxx 1604678xxxx 0:05 09.11.10 23:23:08 09.11.10 23:23:13 Vancouver BC $ 0.0

And then screw again!!!!

FPL please help!!!!

I shall PM the details.

[MPS]

same here calling my buddys in Kingston 613-817**** i got 7 number out there with same range non of them work and its 12 am now
hope this gets fixed soon
on a side note my 647-247**** in Toronto works fine

Unfortunately the problem still exists in Belleville. I can make outgoing calls from my FPL but it cannot be called from my Bell line or Bell mobility phone, I just get the message "your account balance is insufficient to call this destination"

I get the same message when I try and call friends who also have FPL numbers in the 613 689 xxxx range.

Are you aware of this and are you close to having the issue resolved?

[FONGO_steve]

I just made a few corrections this morning - can anyone still having troubles update me with the NPANXX of the area you are trying to call that's having troubles?

[cp24isgoodnews]

I just made a few corrections this morning - can anyone still having troubles update me with the NPANXX of the area you are trying to call that's having troubles?

Hey Steve,

The 905 issue seems to have been solved calling those numbers now goes through, I just got the SIP settings on Sunday night is this a common issue every other month or is this a one time thing ? (Its understandable to have server issues as who doesn't have server issues) but one thing i did like was quick response to what was going on and it was mostly corrected fairly quickly so A+ for that

Thanks Steve

[MPS]

613 is now working

Thanks