Fongo Name Transition

Post by **FONGO_steve** » 01/03/2012

We are in the midst of transitioning our freephoneline name to Fongo.
During this transition, you may see both of these names. This is an exciting time because we will be bringing you new features and services. Rest assured, there will be no change in your calling or service experience.
Stay tuned for more information!

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Nous sommes en train de changer le nom de Freephoneline pour celui de Fongo.
Pendant cette période de transition les deux noms seront utilisés. C'est un moment excitant parce que nous vous apporterons de nouvelles fonctionnalités et de nouveaux services. Soyez assuré que la qualité d’appel restera inchangée. Restez à l’écoute pour plus d’informations.

TheHardy · Post by **TheHardy** » 01/03/2012

FPL-steve wrote:We are in the midst of transitioning our Freephoneline name to Fongo.
During this transition, you may see both of these names. This is an exciting time because we will be bringing you new features and services. Rest assured, there will be no change in your calling or service experience.
Stay tuned for more information!

I hope there IS a change in my calling and service experience -- FOR THE BETTER! ;-)

Not saying there is anything WRONG with FPL, improvement is always nice -- how does that saying go: "If you are not moving forward, you are falling behind!"...

A new softphone would be nice ... any word on that, perchance? Something that corrects the inbound CID and java-dropouts would be spectacular! :-)

tbrummell · Post by **tbrummell** » 01/03/2012

TheHardy wrote:
FPL-steve wrote:We are in the midst of transitioning our Freephoneline name to Fongo.
During this transition, you may see both of these names. This is an exciting time because we will be bringing you new features and services. Rest assured, there will be no change in your calling or service experience.
Stay tuned for more information!

I hope there IS a change in my calling and service experience -- FOR THE BETTER! Not saying there is anything WRONG with FPL, improvement is always nice -- how does that saying go: "If you are not moving forward, you are falling behind!"...

A new softphone would be nice ... any word on that, perchance? Something that corrects the inbound CID and java-dropouts would be spectacular!

My god, you're like a broken record, or a skipping cd!

Post by **FONGO_kris** » 01/04/2012

Who uses CD's anymore? ...Alright I might.

TheHardy, there are many new changes besides the name coming in 2012, some more exciting than others. Currently, we are focusing on a stable and well managed transition / launch between the two products and do not have any definitive answers for what will be worked on or redone. I am sure that once we've publicly announced the change (✔) and everything is completed in that regard we will be better equip to handle your request.

TheHardy · Post by **TheHardy** » 01/04/2012

Thanks for the vote of confidence Kris. I seem to have angered a fellow forum user, but I am hoping that pending changes address some of the long-standing issues -- maybe that will be the pay-off for the (seeming) inactivity on some of those issues. To be clear, not haranguing or kwetshing about support or updates, just sometimes to the end-user it presents the appearance of moving slower than sloth-speed on some things! :-)

Fancy new toys, bells & whistles, free pens, a hotdog lunch, helium balloons and the like will go a long way to solve that ... oh, I guess that might be a bit over-the-top for a launch party ... :lol:

tbrummell · Post by **tbrummell** » 01/04/2012

fpl-kris wrote:Who uses CD's anymore? ...Alright I might.

I could have wrote "badly sampled mp3" but I'm sure there are more then a few members on the forum that would scratch their heads over it. Pretty sure everyone here still knows what a cd is. :mrgreen:

Post by **FONGO_mike** » 01/05/2012

CD? i still have cassette tapes and vinyls....and i love my 8tracks.

TheHardy · Post by **TheHardy** » 01/07/2012

fpl-mike wrote:CD? i still have cassette tapes and vinyls....and i love my 8tracks.

You can HAVE them all you want, but finding something to PLAY them is the trick these days -- unless you love Flea Markets and 2nd Hand sales!! ;-)

Amowagou · Post by **Amowagou** » 01/08/2012

I have a 25 years old top of the line Technics cassette deck for sale, anyone wants to make an offer?

booblla · Post by **booblla** » 01/08/2012

Fongo? It sounds like a Disney animated film!

Post by **Funkytown** » 01/21/2012

I mean, nothing has gone wrong in awile with my phone, but people are always saying that sometimes change is a good thing. Cheers guys!

seagame2001 · Post by **seagame2001** » 01/30/2012

OK two more day before Fongo lauch so I was wondering what it will look like and if they will keep their words LOL

TheHardy · Post by **TheHardy** » 01/30/2012

seagame2001 wrote:OK two more day before Fongo lauch so I was wondering what it will look like and if they will keep their words LOL

I am seriously on the fence too, regarding the launch date ... I can only assume that there has been a mad scramble behind the scenes to try to hit the deadline, but they sure are leaving it until late in the day ....

Maybe all the buildup and hype (hey, there has been almost NONE --- just our anticipation and impatience!!!!!) will be worth it!

seagame2001 · Post by **seagame2001** » 01/31/2012

Today is the last of Jan but I did not see the fongo up and running yet LOL

TheHardy · Post by **TheHardy** » 01/31/2012

seagame2001 wrote:Today is the last of Jan but I did not see the fongo up and running yet LOL

Glad to see that I am not the only one holding feet to the fire and noticing this and keeping track of it. You know, I'd rather be holding MARSHMALLOWS than FEET come to think of it ... :lol:

Post by **FONGO_steve** » 01/31/2012

Fongo is very excited about our next generation services about to be launched. We are positive you will welcome the additional options as we look to save you even more money. We can feel our users's anticipation and our launch is coming very soon. In fact, we are only days away!

Thanks for your interest and we look forward to servicing you for years to come.

In preparation and only a hint for our dedicated following. We recommend you look at how much you spend on voice services for your smartphone in preparation to act quickly when we fully go live!

TheHardy · Post by **TheHardy** » 01/31/2012

FONGO_steve wrote:We can feel our users's anticipation and our launch is coming very soon. In fact, we are only days away!

Posted on 31 Jan .... days away .... pushes us into FEB ... looks like FonGo missed (is going to miss...) the modified launch date ... must be a WHOLE LOT of behind the scenes stuff (or regulatory crap!) being done ...

:-)

Post by **Jake** » 01/31/2012

TheHardy wrote:
FONGO_steve wrote:We can feel our users's anticipation and our launch is coming very soon. In fact, we are only days away!

Posted on 31 Jan .... days away .... pushes us into FEB ... looks like FonGo missed (is going to miss...) the modified launch date ... must be a WHOLE LOT of behind the scenes stuff (or regulatory crap!) being done ...

Personally I think they are doing it just to mess with your head. :shock:

After a while you will realise the FPL doesn't do too well with keeping announced dates for things like their website.
We have had a few 'overhauls' that have missed when they were supposed to be released.

The best thing to do is to just sit back and let it come when it comes. Fongo will come, but I would get too worked up if it isn't live at midnight. Like Christmas, counting down the days/hours/minutes won't make it come any quicker

TheHardy · Post by **TheHardy** » 01/31/2012

Yes, I fully concur Jake ... and I am posting more to MAKE the point, rather than from any deep-seated desire to hold my breath. The business I am in, we "under-promise and over-deliver" ... therefore we are never falling short. This does not seem to be the case at FPL/Fongo when it comes to meeting deadlines WRT this transition or the other supposed overhauls. Good lord, just trying to get an up-to-date calling list to be posted on the website (which I think we have hashed out in the various threads -- just takes someone to HTML it and stuff it on the server!!!) had been over 6-months of promises and nothing to show yet! (I will assume for the moment that it is coming in the web-re-launch/re-branding/Fongo-launch...... but that assumption may bite me in the arse!).

It would be nice to see some timely follow-thru on these things ...

seagame2001 · Post by **seagame2001** » 02/01/2012

HEY FEB ALREADY STARTED WHERE IS FONGO.CA

Keep up your words

TheHardy · Post by **TheHardy** » 02/02/2012

seagame2001 wrote:HEY FEB ALREADY STARTED WHERE IS FONGO.CA
Keep up your words

Website has been updated --- we have a firm date now --- "LAUNCHING SOON".

So, in the effort of nailing jello to the wall, maybe we will see something concrete by April ....

It all seems like political-doublespeak, and I hate such vague terms. On the other hand, it is better to not LIE or make promises you can't keep, so I guess being as vague as humanly possible is in fongo's best interest.

I know that I am certainly jaded by the missed dates and failed promises so far.

Then again, I _am_ getting exactly what I paid for, but that still does not excuse the rather poor followthru.

Sophia · Post by **Sophia** » 02/08/2012

Ok... so... I don't get it :oops:

I already have a Freephoneline number, it is great because it works with Google Voice.
In order to use Fongo/Dell, I signed up there as well. Now I have two numbers, the old one in Alberta, the new one in Vancouver.
Can I merge the two accounts? Or just transfer Freephoneline to Dell? I really don't need two numbers... I only want the Alberta one, but I do like the fact Dell offers an Android app.

Thanks

Post by **FONGO_kris** » 02/08/2012

Yes, of course. You may call in to our call center to transfer the number from one account to the other.

Post by **Jake** » 02/08/2012

I have to agree that as Fongo is supposed to be the new FPL, and DellVoice is where you signup, then I would have thought that it would follow that the FPL accounts would work on DellVoice.

It looks like FPL will still be around though, otherwise I am sure they would have redirected the domain by now.

Maybe something will happen with all the existing FPL accounts, but it does seem a bit of a kick in the whatsnames that in order to be able to utilize all the new and exciting stuff we have to sign up for a new account and dump our old ones.

Post by **Jake** » 02/08/2012

FONGO_kris wrote:Yes, of course. You may call in to our call center to transfer the number from one account to the other.

I didn't see your reply when I posted mine Kris.

Why is this not an automatic option somewhere? It would seem that most people would want to take advantage of what DellVoice brings.

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