Service Interruption - March 18, 2012

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Re: Service Interruption - March 18, 2012

Postby CSCO » 03/18/2012

I agree with not complaining at every opportunity however I have two paid SIP lines at home and I also have my building entrance buzzer that calls the home number. I am waiting for a guest this weekend and this is causing some problems already. Not everybody knows my cell number.

To make it clear, I am nowhere near saying that I am going to move away from the service at this point. Considering I spend quite a bit with billable long distance and being (non-paid) ambassador of the service to friends and family, I do need this to be reliable so I can continue to recommend the service to others.

Short periodic updates from Fongo would be appreciated. I worked in IS and this is pretty standard procedure for major issues. For an example this is what my second provider posts on their support page. “Update 15:27 EDT - We have rerouted all the traffic from M1 to our M2 server.”
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Re: Service Interruption - March 18, 2012

Postby gi1 » 03/18/2012

FONGO_steve wrote:(...)These interruptions may cause downtime and/or occasional registration loss for some Fongo users.

Still no service here when other seems having it back.
How can I check if I'm in the "lucky" ones who enjoyed registration loss?
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Re: Service Interruption - March 18, 2012

Postby Bob » 03/18/2012

no service for me as well ( reg shows off now ) . montreal 3:30 pm :(
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Re: Service Interruption - March 18, 2012

Postby muzak10 » 03/18/2012

FYI been down all day as of 15.30 EST still no service at all in Edmonton
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Re: Service Interruption - March 18, 2012

Postby nirajshah7 » 03/18/2012

Any idea when phones will be up again?
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Re: Service Interruption - March 18, 2012

Postby tghv » 03/18/2012

I am enjoying the peace and quiet from the phone not ringing actually... for all those who really are bothered by the stability well then this is voip... call bell... get a POTS line.. 310-BELL.. 49 dollars a month for phone with 10 features and get your long distance plan for another 20 a month... Right now i spend 1 dollar a year in long distance... and i spent 50 dollars for the SIP settings... if they are down for today and even tomorrow it will not change anything for me in terms of how i feel about my VOIP line... I see more VOIP outages due to bell internet stability, downloading at fast speeds, or from me messing around with my own internal network.. Plus its a nicest weather for any March 18th that i can ever remember... I should go out and enjoy the beautiful day... Maybe a hike is in order (i've got a section of trail right across the road from me)... If someone needs to call me then I will always have my cell phone...
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Re: Service Interruption - March 18, 2012

Postby ash » 03/18/2012

still no service here in Vancouver. Seems like it is going up and down - good symptoms of someone working on this :)
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Re: Service Interruption - March 18, 2012

Postby kslay » 03/18/2012

gi1 wrote:
FONGO_steve wrote:(...)These interruptions may cause downtime and/or occasional registration loss for some Fongo users.

Still no service here when other seems having it back.
How can I check if I'm in the "lucky" ones who enjoyed registration loss?


I got a call from Toll Free Serv 888-847-0148 at 3:35 pm eastern. I didn't pick up since I was recording a video for YouTube. No message was left. However it seems to be working now I tried making a few calls after that phone call came in. I'm guessing that was from Fongo? not sure.
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Re: Service Interruption - March 18, 2012

Postby thebakeman » 03/18/2012

Still down here in the Etobicoke area of Toronto. Just my luck this happens right after porting my number to FPL. Luckily we have a Magic Jack Plus for my wife to keep in contact with her family in N. Carolina and that's working fine.
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Re: Service Interruption - March 18, 2012

Postby jenom » 03/18/2012

In Mississauga, at 4:30 pm, my ATA shows REGISTERED, have a dial tone, but calls are going nowhere.
My area code is: 905-
Freephoneline webpage also up !
I guess, they are there about hafway with the fix !
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Re: Service Interruption - March 18, 2012

Postby thebakeman » 03/18/2012

Working here now in Etobicoke, but I wonder if the area really matters as you can select a number from any area they offer. Let's hope it stays working.
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Re: Service Interruption - March 18, 2012

Postby Jake » 03/18/2012

I missed all this excitement today :) When I got up I watched my recorded F1 race then seeing it is such a nice day I started on working on cleaning things up outside.

Things seem to be working OK here. Not that 'here' really matters I guess as we are all probably connecting to the same servers no matter where we are.
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MANY HOURS - NO UPDATE!

Postby TheHardy » 03/18/2012

Steve -- several hours later, only the users are posting -- where is our update? I am still having intermittent service at this point, and when it is "working" it is very choppy on short calls and longer ones terminate prematurely ... ???

Lack of service is frustrating, but the lack of promised updates to let us know what is happening is MORE SO! :(
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: Service Interruption - March 18, 2012

Postby DHANJAL » 03/18/2012

hi Steve
it is now more than 12 hours FPL service is down in all over the places
do you have any idea when the service can be restored or it will take now days to get the problem fixed ??
:( :(
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Re: Service Interruption - March 18, 2012

Postby shane2k » 03/18/2012

@ 5.01pm, Toronto

- Phone is registering now but cannot call out at all, tried calling Bell & Rogers lines
- One call from Rogers/Bell cell out of 10 trials was able to come in, rest are going to silence and then busy tone.
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Re: Service Interruption - March 18, 2012

Postby user451 » 03/18/2012

tghv wrote:I am enjoying the peace and quiet from the phone not ringing actually... for all those who really are bothered by the stability well then this is voip... call bell... get a POTS line.. 310-BELL.. 49 dollars a month for phone with 10 features and get your long distance plan for another 20 a month... Right now i spend 1 dollar a year in long distance... and i spent 50 dollars for the SIP settings... if they are down for today and even tomorrow it will not change anything for me in terms of how i feel about my VOIP line... I see more VOIP outages due to bell internet stability, downloading at fast speeds, or from me messing around with my own internal network.. Plus its a nicest weather for any March 18th that i can ever remember... I should go out and enjoy the beautiful day... Maybe a hike is in order (i've got a section of trail right across the road from me)... If someone needs to call me then I will always have my cell phone...


Or perhaps Rogers home phone.

Bhell though more reliable overall has certainly had it's share of outages affecting myself and others. Nothing is immune just some are less sensitive.

Forwarding calls to my Rogers cell was no good as cell connections are also crapping out in our area lately and of course this morning.
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Re: Service Interruption - March 18, 2012

Postby Orangetomato » 03/18/2012

Nothing here in Kingston.... Looked like it was up, but would not connect with numbers...

LOVE the promised updates!!! Thanks!!!! :)

Please tell us expected time? This is my ONLY phone, (no cell).........
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Re: Service Interruption - March 18, 2012

Postby ash » 03/18/2012

no service here in Vancouver area as well. Though I get a tone signal once in a while, still can't make or receive any calls.
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Re: Service Interruption - March 18, 2012

Postby FONGO_steve » 03/18/2012

Changes to DNS were made about an hour ago - has anyone tried rebooting their ATA or had any luck? Depending on the registration time of your ATA devices some may take longer to see the changes than others.

This is also the first official update that I have received since earlier - our teams have been busy working all day on this and my contact with them has been limited due to the fact that I myself am not at home base either today.
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Re: Service Interruption - March 18, 2012

Postby mitwtim » 03/18/2012

Ours has been up at least twice this afternoon. But it only lasted a couple minutes both times. I've tested again and rebooting the ATA doesn't have an effect. I've tried that several times and it doesn't make it start working. The times when it has worked it just did it on its own without a reboot. I'm using a Linksys PAP2T.
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Re: Service Interruption - March 18, 2012

Postby user451 » 03/18/2012

Yup, just now same issue

Registration State: Failed
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Re: Service Interruption - March 18, 2012

Postby fcard » 03/18/2012

FONGO_steve wrote:Changes to DNS were made about an hour ago - has anyone tried rebooting their ATA or had any luck? Depending on the registration time of your ATA devices some may take longer to see the changes than others.

This is also the first official update that I have received since earlier - our teams have been busy working all day on this and my contact with them has been limited due to the fact that I myself am not at home base either today.



Still no luck here. I've rebooted twice in the last hour. No dialtone, even though my "SIP Settings" page on my freephoneline account say I'm connected.

I'm using a Grandstream HT287.
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Re: Service Interruption - March 18, 2012

Postby vostro » 03/18/2012

still down as of now in toronto, 5:45pm.
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Re: Service Interruption - March 18, 2012

Postby DHANJAL » 03/18/2012

yes reboted the ATA but still the same
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Re: Service Interruption - March 18, 2012

Postby thebakeman » 03/18/2012

Was up here in Etobicoke, On. for quite a while, now down again.
I just unplugged my ata for a minute and plugged it back in and now it's working.
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