Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Important and exciting updates from Fongo!

Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby FONGO_steve » 06/20/2012

Please note that we will be performing some core network maintenance and upgrades on June 22th, 2012 between the hour of 02:00-03:00 AM EST.

During this time there is a possibility that calling services, device registration and voicemail may encounter brief interruptions.
Steve
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latest round of maint

Postby TheHardy » 06/20/2012

First, thanks for the continued heads up!

May I be so bold as to suggest a rotating sub-banner on the main websites (DV, FPL, Bud etc) regarding system status and planned outages/maint? While most people that need to know follow the forums (or have learned to), I know firsthand from some new users (ones that I introduced to the service, at least 12 of them in the last 3 months), that they are far more apt to check the website first, rather than the forums ... of course, I usually get an email if something is pooched ... lol, the beauty of referrals!

Is there anything from the 22Jun upgrades that is "shareable" up front, as to what may improve or be added from a user point of view? Or is it all "back-office" stuff?

Tkx in advance as always!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: latest round of maint

Postby FONGO_steve » 06/21/2012

TheHardy wrote:Is there anything from the 22Jun upgrades that is "shareable" up front, as to what may improve or be added from a user point of view? Or is it all "back-office" stuff?


It's all back office stuff :)

The suggestion about homepage notifications has been duly noted and passed to the appropriate individuals!
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Re: Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby xtos » 06/24/2012

I am having issues and they Started Well Before the PLANNED Maintenance and now after the Maintenance..... Still ongoing, what gives? Are others also having issues???

Thanks!!
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Re: Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby TheHardy » 06/24/2012

xtos wrote:I am having issues and they Started Well Before the PLANNED Maintenance and now after the Maintenance..... Still ongoing, what gives? Are others also having issues???

Thanks!!


What sort of issues? Describe ... hardware/software setup? Errors? Weather? Zipper malfunction? Upset stomach? Left shoe laced too tightly? Have you tried loosening your belt, standing on one foot, squinting really hard and most of all tapping the top of your head while burping the alphabet in reverse?
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Re: Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby FONGO_steve » 06/25/2012

xtos wrote:I am having issues and they Started Well Before the PLANNED Maintenance and now after the Maintenance..... Still ongoing, what gives? Are others also having issues???

Thanks!!


It sounds like your issues likely aren't related to the maintenance at all, based on the timeframe given. I'd suggest a new thread (which will get more attention) or a call/email to our support team for assistance.
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Re: Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby TheHardy » 06/25/2012

First: was the upgrade a success? Did it resolve any of the pending issues that we are aware of?

Second: are you psychic? I still dunno what problem Xtos had/has??

FONGO_steve wrote:
xtos wrote:I am having issues and they Started Well Before the PLANNED Maintenance and now after the Maintenance..... Still ongoing, what gives? Are others also having issues???

Thanks!!


It sounds like your issues likely aren't related to the maintenance at all, based on the timeframe given. I'd suggest a new thread (which will get more attention) or a call/email to our support team for assistance.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby FONGO_steve » 06/25/2012

TheHardy wrote:First: was the upgrade a success? Did it resolve any of the pending issues that we are aware of?

Second: are you psychic? I still dunno what problem Xtos had/has??

FONGO_steve wrote:
xtos wrote:I am having issues and they Started Well Before the PLANNED Maintenance and now after the Maintenance..... Still ongoing, what gives? Are others also having issues???

Thanks!!


It sounds like your issues likely aren't related to the maintenance at all, based on the timeframe given. I'd suggest a new thread (which will get more attention) or a call/email to our support team for assistance.


The maintenance was mostly back office and network related "stuff" and wouldn't have any changes that would be noticed by the end user.
Steve
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Re: Planned Maintenance - Jun 22, 2012. 2AM-3AM EST.

Postby TheHardy » 06/25/2012

Thought so ... hence my post. Also threw you a nugget in the new planned maint thread, just for giggles.

On a serious note: can we expect some of the nagging issues to get some attention in the near future? I know they are being worked on, but ... any news of updates on the BIG OUTSTANDING ones would be nice ... :-)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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