Possible service interruption for some users Dec 19th, 2012

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FONGO_Announcements
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Possible service interruption for some users Dec 19th, 2012

Post by FONGO_Announcements »

A subset of our users are experiencing issues with incoming and outgoing calls. We are actively working to resolve this issue and we apologize for any inconvenience this may be causing.
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

The issue of failing registering with two voip box(SPA-2102) for three FPL persists. Having to reboot the box to get back lines a lots of time today. I hope this issue could be solved asap.
user451
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Re: Possible service interruption for some users Dec 19th, 2

Post by user451 »

Ditto, just had another issue today, Failed registration. But have also had intermittent issues requiring hard reboot of SPA2102 over the last month
jovan1
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Re: Possible service interruption for some users Dec 19th, 2

Post by jovan1 »

Fpl does not work properly since Dec 16th.
I have two lines and both are working interemitently.
MORE DOES NOT WORK THEN WORK.
PAP2 says on line, but no phone signal.
Sometimes cannot register.
Phone us useless from Dec 16. Cannot be used.
ONly good thing is voicemail is working and getting messages on my email.

FPL, please fix the issue.
Thanks.
godot2012
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Re: Possible service interruption for some users Dec 19th, 2

Post by godot2012 »

FONGO_Announcements wrote:A subset of our users are experiencing issues with incoming and outgoing calls. We are actively working to resolve this issue and we apologize for any inconvenience this may be causing.


After several weeks of flawless service, I was ready to cut off Ma Bell. Now I am not sure. Intermittently Incoming callers can not hear me, while I can hear them! Same when I am calling - Bell phones. I can hear the called party saying hello, but they can not hear me. It takes a lot of resetting to clear the problem, then it appears again. While the resets are 'in progress ', the calls made from my Bell phone do not go to voice mail, instead I am getting a busy after a terribly long silence. I had this problem before but it seems to have gone away.

Please fix this problem ASAP.
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Re: Possible service interruption for some users Dec 19th, 2

Post by martbob »

Really annonying problem.
My phone didn't work all day.
Please fix this
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

google shows a fix from setting change but I'm not sure if it works.

SIP Page

Click on the ‘SIP’ tab
Change the following SIP Timer Values:
Reg Max Expires = 600
Reg Retry Intvl = 10
Reg Retry Long Intvl = 20

(Changing the above will allow your SPA2102 to recover from registration failures more quickly.)
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Re: Possible service interruption for some users Dec 19th, 2

Post by indijones »

Having the same loss of dial tone since 18th with my SPA2102 :(
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

since changing the settings of SPA2102 last night, my lines seem stable now.
kin
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Re: Possible service interruption for some users Dec 19th, 2

Post by kin »

I am in Scarborough ONT, I am still getting fail to register intermittently since Dec 16. I have to reset the pap2t to get it to register again every time.
I have changed the PAP2T value to the following to see if it it would help.

Reg Max Expires = 600
Reg Retry Intvl = 10
Reg Retry Long Intvl = 20
matibayako
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Re: Possible service interruption for some users Dec 19th, 2

Post by matibayako »

vostro wrote:since changing the settings of SPA2102 last night, my lines seem stable now.


I did the change in SIP settings this morning and so far so good Its been connected ever since but time will tell. crossing fingers.

Thanks Vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by VoipDiy »

For the past 4-days now, my 4-line IP-Phone is "frequently" losing registration with Fongo.
All other lines on my IP-Phone are registered with other ISP's and working fine.
But, my Fongo line continuously loses registration...
Jeff - voipdiy
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

just notice I lost two lines again now but back in a while without need of reboot.
scoop
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Re: Possible service interruption for some users Dec 19th, 2

Post by scoop »

There were problems Dec 14th then things went completely unstable at 4:09AM EST Dec 18th. They have been completely unstable ever since. Longest uptime is less that two hours since the 18th, typical uptime is 5-40 minute as per the log below, tests were disabled for a whole day in there so there are many more disconnects (reds) that are not even listed. Line is unusable. Is there an ETA on repair?

Thu Dec 20 13:40:17 2012 green 0:00:25
Thu Dec 20 13:20:05 2012 red 0:20:12
Thu Dec 20 12:44:47 2012 green 0:35:18
Thu Dec 20 12:39:44 2012 red 0:05:03
Thu Dec 20 12:09:27 2012 green 0:30:17
Thu Dec 20 11:19:00 2012 red 0:50:27
Thu Dec 20 09:48:11 2012 green 1:30:49
Thu Dec 20 09:12:52 2012 red 0:35:19
Thu Dec 20 07:31:51 2012 green 1:41:01
Thu Dec 20 07:11:39 2012 red 0:20:12
Thu Dec 20 06:06:02 2012 green 1:05:37
Thu Dec 20 05:05:30 2012 red 1:00:32
Thu Dec 20 03:09:28 2012 green 1:56:02
Thu Dec 20 02:44:13 2012 red 0:25:15
Thu Dec 20 01:43:39 2012 green 1:00:34
Thu Dec 20 01:23:30 2012 red 0:20:09
Thu Dec 20 01:13:24 2012 green 0:10:06
Thu Dec 20 00:53:11 2012 red 0:20:13
Thu Dec 20 00:48:11 2012 green 0:05:00
Thu Dec 20 00:27:59 2012 red 0:20:12
Wed Dec 19 23:42:34 2012 green 0:45:25
Wed Dec 19 23:22:22 2012 red 0:20:12
Wed Dec 19 22:37:01 2012 green 0:45:21
Wed Dec 19 22:16:52 2012 red 0:20:09
Wed Dec 19 22:06:46 2012 green 0:10:06
Wed Dec 19 21:51:37 2012 red 0:15:09
Wed Dec 19 21:06:10 2012 green 0:45:27
Wed Dec 19 20:40:58 2012 red 0:25:12
Wed Dec 19 19:40:25 2012 green 1:00:33
Wed Dec 19 18:44:52 2012 red 0:55:33
Wed Dec 19 18:34:45 2012 green 0:10:07
Wed Dec 19 18:19:35 2012 red 0:15:10
Wed Dec 19 16:53:53 2012 green 1:25:42
Wed Dec 19 16:13:29 2012 red 0:40:24
Wed Dec 19 15:58:20 2012 green 0:15:09
Wed Dec 19 15:38:10 2012 red 0:20:10
Wed Dec 19 15:12:55 2012 green 0:25:15
Wed Dec 19 14:55:24 2012 blue 0:17:31
Wed Dec 19 14:52:43 2012 red 0:02:41
Wed Dec 19 14:42:37 2012 green 0:10:06
Wed Dec 19 14:17:22 2012 red 0:25:15
Wed Dec 19 12:26:18 2012 green 1:51:04
Tue Dec 18 12:21:31 2012 blue 1 days 0:04:47 - alarms disabled
Tue Dec 18 12:08:23 2012 red 0:13:08
Tue Dec 18 11:43:10 2012 green 0:25:13
Tue Dec 18 11:20:43 2012 blue 0:22:27
Tue Dec 18 11:17:57 2012 red 0:02:46
Tue Dec 18 11:12:54 2012 green 0:05:03
Tue Dec 18 11:06:13 2012 blue 0:06:41
Tue Dec 18 10:52:42 2012 red 0:13:31
Tue Dec 18 10:37:33 2012 green 0:15:09
Tue Dec 18 10:17:21 2012 red 0:20:12
Tue Dec 18 10:12:18 2012 green 0:05:03
Tue Dec 18 07:56:04 2012 red 2:16:14
Tue Dec 18 07:51:01 2012 green 0:05:03
Tue Dec 18 07:30:52 2012 red 0:20:09
Tue Dec 18 07:00:40 2012 green 0:30:12
Tue Dec 18 06:35:25 2012 red 0:25:15
Tue Dec 18 06:30:22 2012 green 0:05:03
Tue Dec 18 06:10:13 2012 red 0:20:09
Tue Dec 18 06:05:10 2012 green 0:05:03
Tue Dec 18 05:24:48 2012 red 0:40:22
Tue Dec 18 04:44:27 2012 green 0:40:21
Tue Dec 18 04:24:15 2012 red 0:20:12
Tue Dec 18 04:14:08 2012 green 0:10:07
Tue Dec 18 04:09:05 2012 red 0:05:03
Sun Dec 16 18:54:14 2012 green 1 days 9:14:51
Sun Dec 16 17:43:27 2012 red 1:10:47
Fri Dec 14 11:39:54 2012 green 2 days 6:03:33
Fri Dec 14 11:34:51 2012 red 0:05:03
Fri Dec 14 10:44:21 2012 green 0:50:30
Fri Dec 14 10:19:09 2012 red 0:25:12
Fri Dec 14 10:09:03 2012 green 0:10:06
Fri Dec 14 09:43:51 2012 red 0:25:12
Sat Dec 08 16:48:21 2012 green 5 days 16:55:30
mahaos
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Re: Possible service interruption for some users Dec 19th, 2

Post by mahaos »

Hi,

I'm from Quebec City and I am unable to register and I'm unable to receive calls. 20.12.2012

Please help.
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Jake
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Re: Possible service interruption for some users Dec 19th, 2

Post by Jake »

Well, 'knock on wood, my connection seems to have been stable since 15:13 EST this afternoon (20th Dec). According to my PBX logs anyway.

Has anyone else noticed stable connections? or is it just my PBX given up telling me I don't have a phone line?
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

i don't know how to check registration status log but it seems to be stable now.
DanSir
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Re: Possible service interruption for some users Dec 19th, 2

Post by DanSir »

Hi,

the issue is still present for me, on my SPA122... Registration keep failing then auto reconnect.... I loose both tel lines randomly since two days... Is there any progress on the issue?

Regards
Dan
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

my router shows endless intrusion alert from voip server almost every minute since last night which has never happened before as I check router intrusion log everyday:
12/20/2012 21:43:21.224 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 55202, 34060,
32715, 34891, 64045

12/20/2012 21:42:14.208 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 28581, 55202,
34060, 32715, 34891

12/20/2012 21:41:09.272 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 54858, 28581,
55202, 34060, 32715

based on WHOIS:

NetRange: 208.65.240.0 - 208.65.247.255
CIDR: 208.65.240.0/21
OriginAS: AS36493
NetName: 295CA-BLK-01
NetHandle: NET-208-65-240-0-1
Parent: NET-208-0-0-0-0
NetType: Direct Allocation
RegDate: 2006-03-20
Updated: 2012-03-13
Ref: http://whois.arin.net/rest/net/NET-208-65-240-0-1

OrgName: FIBERNETICS CORPORATION
OrgId: FC-60
Address: 605 BOXWOOD DRIVE
City: Cambridge
StateProv: ON
PostalCode: N3E 1A5
Country: CA
RegDate: 2011-11-07
Updated: 2012-03-15
Ref: http://whois.arin.net/rest/org/FC-60

OrgNOCHandle: 2NOC-ARIN
OrgNOCName: 295ca Network Operations Centre
OrgNOCPhone: +1-519-591-0295
OrgNOCEmail: arinadmin@295.ca
OrgNOCRef: http://whois.arin.net/rest/poc/2NOC-ARIN

OrgAbuseHandle: 2NOC-ARIN
OrgAbuseName: 295ca Network Operations Centre
OrgAbusePhone: +1-519-591-0295
OrgAbuseEmail: arinadmin@295.ca
OrgAbuseRef: http://whois.arin.net/rest/poc/2NOC-ARIN

OrgTechHandle: 2NOC-ARIN
OrgTechName: 295ca Network Operations Centre
OrgTechPhone: +1-519-591-0295
OrgTechEmail: arinadmin@295.ca
OrgTechRef: http://whois.arin.net/rest/poc/2NOC-ARIN
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

the endless intrusion alert and those abnormal port scan activity from voip.freephoneline.ca(208.65.240.165) stopped this morning. very strange.
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Jake
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Re: Possible service interruption for some users Dec 19th, 2

Post by Jake »

Ive had a few drop outs this morning, but no where near as many as the last few days. So things are looking better.
Funnily though, they all seem to be mostly one of the lines I have here, the other one doesn't seem to drop out half as much.
vostro
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Re: Possible service interruption for some users Dec 19th, 2

Post by vostro »

just notice that the fishy port scan from voip.freephoneline.ca come back, any technical staff from FPL could offer an explanation?

3 12/21/2012 10:49:13.144 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 39653, 30757,
31162, 40226, 36048

6 12/21/2012 10:47:54.048 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 30757, 31162,
40226, 36048, 35617

11 12/21/2012 10:46:21.032 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 30757, 31162,
40226, 36048, 35617

16 12/21/2012 10:45:05.416 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 30757, 31162,
40226, 33788, 26341

22 12/21/2012 10:43:18.032 Alert Intrusion Prevention Possible port scan detected 208.65.240.165, 5060, UDP scanned port list, 33788, 26341,
hanke
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Re: Possible service interruption for some users Dec 19th, 2

Post by hanke »

I dont have port scan....but I still notice...registration failures...but registration returns quicker on its own.

There is either still a flaw in registration process or they are still doing work. No one knows unless we are informed with an updated message here in the forums.
radio
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Re: Possible service interruption for some users Dec 19th, 2

Post by radio »

You guys set your retry to 3600 to see if it registers and works?

I have set mine to 3600 i get dialtone and dialout is iffy, but after a few tries i do connect.

<edit>
New thing is i cannot take any incomming calls... they get disconnected... ougoing is still iffy.
mebwp
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Re: Possible service interruption for some users Dec 19th, 2

Post by mebwp »

seems to be a different problem now.
The phone stays registered now but incoming and outgoing calls don't work.
No sound and then a busy signal.
At least before if I unplugged my ATA for a few seconds I could make and receive calls.
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