Possible service interruption for some users Dec 19th, 2012

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skyskysky
Just Passing Thru
Posts: 24
Joined: 07/31/2012
SIP Device Name: snom m9
Firmware Version: 9.4.12-a
ISP Name: Bell VDSL2
Computer OS: Windows 7 64bit
Router: Mikrotik RB751G-2HnD

Re: Possible service interruption for some users Dec 19th, 2

Post by skyskysky »

Experienced another outage today Dec 22 at 4:17pm EST

Image
boon
Quiet One
Posts: 38
Joined: 07/01/2011
ISP Name: acanac-dsl
Computer OS: win7
Router: e3000

Re: Possible service interruption for some users Dec 19th, 2

Post by boon »

Until today I'm still experiencing intermittence disconnection issues. Hope Fongo team is working on it.
frank29
Just Passing Thru
Posts: 7
Joined: 05/30/2012
SIP Device Name: Linksys SPA2102
Firmware Version: 5.2.13
ISP Name: Rogers
Computer OS: Windows
Router: Rogers - Hitron - Coda-4582U

Re: Possible service interruption for some users Dec 19th, 2

Post by frank29 »

I called customer support; and they told me to pull out the power plug and put it back after 5 minutes. I put it back after 15 minutes and it seems to be working OK since then. I am not sure though that how long it would work fine. But you guys can give it a try.

Thanks,
godot2012
Active Poster
Posts: 77
Joined: 07/28/2012
SIP Device Name: GrandStream ATA
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ISP Name: 295.ca
Computer OS: WIN 7
Router: NETGEAR DB WNDR4000
Smartphone Model: Nexus4
Android Version: 4.3

Re: Possible service interruption for some users Dec 19th, 2

Post by godot2012 »

I had the service restored a couple of days before and I lost it again last night. No dial tone, nothing. Dead phone! Had to power off everything to restore the connection and get a dial tone again. Now it works fine but I am loosing confidence in Fongo rapidly. At best it is a service for geeks. I never have go and fiddle with my router settings to keep my Internet connection going. It is available pretty much >90% of the time. An uptime completely acceptable. The problems described in this thread regarding the voice service are randomly recurring. Even if it is free, this service is NOT acceptable. To top it up the switch to voice mail is not always working either. Instead of the call going to voice mail, the caller gets a busy after up to 20 second or so delay. People just don't wait for 20 seconds! Instead I get a call on my cell that my (home) phone does not work. As for my plans to cut May Bell loose, they are on hold.

I must wonder if other VoIP phone services have similar problems or are these issues Fongo specific? I am quite willing to pay $10-15/mo for a reliable VoIP phone service.

By the way, the clock on this board is still on Daylight savings time!
Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Re: Possible service interruption for some users Dec 19th, 2

Post by Hyrules »

It would be interesting to know if it is fixed or not and if not if someone is working on the problem. Because with the weekend and holidays coming plus the lack of answers from Fongo, I have the feeling that nobody is working on this.
Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Re: Possible service interruption for some users Dec 19th, 2

Post by Hyrules »

Here is the answer : viewtopic.php?f=4&t=7336
curriegrad2004
Active Poster
Posts: 68
Joined: 09/03/2010
SIP Device Name: FreeSwitch SoftSwitch
Firmware Version: Latest Git
ISP Name: Telus HSI/Rogers 3G
Computer OS: Windows 7
Router: Netfilter with SIP ALG
Location: CYVR - Runway 26L

Re: Possible service interruption for some users Dec 19th, 2

Post by curriegrad2004 »

send 892 bytes to udp/[208.65.240.165]:5060 at 21:44:52.665387:
------------------------------------------------------------------------
REGISTER sip:voip.freephoneline.ca;transport=udp SIP/2.0
Via: SIP/2.0/UDP <REDACTED>;rport;branch=z9hG4bKHZjtvHgaegKmD
Max-Forwards: 70
From: <sip:<REDACTED>@voip.freephoneline.ca>;tag=3jN45Sj1U4v8c
To: <sip:<REDACTED>@voip.freephoneline.ca>
Call-ID: 2589eac8-4dfe-457e-9f2c-3857b0aa318b
CSeq: 37743781 REGISTER
Contact: <sip:gw+FPL<REDACTED>@<REDACTED>:5060;transport=udp;gw=FPL<REDACTED>>
Expires: 3600
User-Agent: FreeSWITCH-mod_sofia/1.2.5.3+git~20121220T171724Z~59cbef2eb6
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REFER, PRACK, NOTIFY
Supported: 100rel, timer, precondition, path, replaces
Authorization: Digest username="<REDACTED>", realm="208.65.240.165", nonce="<REDACTED>", algorithm=MD5, uri="sip:voip.freephoneline.ca;transport=udp", response="<REDACTED>"
Content-Length: 0

------------------------------------------------------------------------
send 892 bytes to udp/[208.65.240.165]:5060 at 21:44:53.665611:
------------------------------------------------------------------------
REGISTER sip:voip.freephoneline.ca;transport=udp SIP/2.0
Via: SIP/2.0/UDP <REDACTED>;rport;branch=z9hG4bKHZjtvHgaegKmD
Max-Forwards: 70
From: <sip:<REDACTED>@voip.freephoneline.ca>;tag=3jN45Sj1U4v8c
To: <sip:<REDACTED>@voip.freephoneline.ca>
Call-ID: 2589eac8-4dfe-457e-9f2c-3857b0aa318b
CSeq: 37743781 REGISTER
Contact: <sip:gw+FPL<REDACTED>@<REDACTED>:5060;transport=udp;gw=FPL<REDACTED>>
Expires: 3600
User-Agent: FreeSWITCH-mod_sofia/1.2.5.3+git~20121220T171724Z~59cbef2eb6
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REFER, PRACK, NOTIFY
Supported: 100rel, timer, precondition, path, replaces
Authorization: Digest username="<REDACTED>", realm="208.65.240.165", nonce="<REDACTED>", algorithm=MD5, uri="sip:voip.freephoneline.ca;transport=udp", response="<REDACTED>"
Content-Length: 0

------------------------------------------------------------------------
recv 311 bytes from udp/[208.65.240.165]:5060 at 21:44:54.708038:
------------------------------------------------------------------------
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP <REDACTED>;rport=5060;branch=z9hG4bKHZjtvHgaegKmD
To: <sip:<REDACTED>@voip.freephoneline.ca>;tag=24825f0c
From: <sip:<REDACTED>@voip.freephoneline.ca>;tag=3jN45Sj1U4v8c
Call-ID: 2589eac8-4dfe-457e-9f2c-3857b0aa318b
CSeq: 37743781 REGISTER
Content-Length: 0

------------------------------------------------------------------------


According to FreeSWITCH, I can send registration requests but I am getting a 403 response code back.
godot2012
Active Poster
Posts: 77
Joined: 07/28/2012
SIP Device Name: GrandStream ATA
Firmware Version: Fongo shipped
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Computer OS: WIN 7
Router: NETGEAR DB WNDR4000
Smartphone Model: Nexus4
Android Version: 4.3

Re: Possible service interruption for some users Dec 19th, 2

Post by godot2012 »

Hyrules wrote:Here is the answer : viewtopic.php?f=4&t=7336


OK. If there is a problem such as this one, Fongo users should receive an email not a posting on the bulletin board. I get emails from DCI telecom (my cell carrier) when something goes wrong or a planned maintenance is coming up and the estimated duration of the outage. Emails should also be sent out on the progress or lack of it on regular basis - say once a day at least. These emails could be packaged with appropriate apologies as well as some marketing messages to blunt the pain. Just to show that someone is working on the problem and the company cares.
Hyrules
Active Poster
Posts: 56
Joined: 08/14/2012
SIP Device Name: GRANDSTREAM HT701
ISP Name: Electronic Box
Computer OS: Windows 10 x64
Router: Edgerouter 6P
Location: Gatineau, QC

Re: Possible service interruption for some users Dec 19th, 2

Post by Hyrules »

I agree with that. Because now we are kept in the dark and we only learn when we try to use the phone and it doesn't work. Since the phone is an essential service nowaday it's kinda dangerous not to have any phones in case of emergency.
skyskysky
Just Passing Thru
Posts: 24
Joined: 07/31/2012
SIP Device Name: snom m9
Firmware Version: 9.4.12-a
ISP Name: Bell VDSL2
Computer OS: Windows 7 64bit
Router: Mikrotik RB751G-2HnD

Re: Possible service interruption for some users Dec 19th, 2

Post by skyskysky »

SIP is registered and Incoming/outgoing calls work today Dec 25 but local voicemal access via *98 is completely down - get dead air when dialed
radio
Quiet One
Posts: 32
Joined: 08/23/2011
SIP Device Name: SPA112 - PAP2T
Firmware Version: 1.2.1 - 5.1.6
ISP Name: RGRS
Computer OS: 7/64
Router: Tomato - DDWRT

Re: Possible service interruption for some users Dec 19th, 2

Post by radio »

any updates... just came back from holiday and it was dead. rebooted my spa112 and it registered. i have it set to 3600 for re-reg.
emporium
Just Passing Thru
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Android Version: 10

Re: Possible service interruption for some users Dec 19th, 2

Post by emporium »

For nearly 2 weeks now, every 1 or 2 days I need to power cycle my SPA2102 and it then reconnects... I thought it was my ATA, and was going to try configuring my Cisco ATA186, but considering how many people have issues, I doubt it is my ATA...

Luckily it is on my second home line for the kids, so not as critical, but this doesn't help in getting the wife to agree to drop Bell on the main home line :(
matibayako
Just Passing Thru
Posts: 4
Joined: 12/19/2012
SIP Device Name: Linksys PAP2T
ISP Name: bell
Computer OS: 7

Re: Possible service interruption for some users Dec 19th, 2

Post by matibayako »

Quick update, Everything running smooth again no hiccups or interruptions, what ever it was guess they fixed it cause everything back to normal.

Thanks
radio
Quiet One
Posts: 32
Joined: 08/23/2011
SIP Device Name: SPA112 - PAP2T
Firmware Version: 1.2.1 - 5.1.6
ISP Name: RGRS
Computer OS: 7/64
Router: Tomato - DDWRT

Re: Possible service interruption for some users Dec 19th, 2

Post by radio »

In gta, fpl is down completely after being ok since the holidays... it went down last night and has not come on yet... i have rebooted the unit but no go... registration failed.
Bing Kol
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Re: Possible service interruption for some users Dec 19th, 2

Post by Bing Kol »

radio wrote:In gta, fpl is down completely after being ok since the holidays... it went down last night and has not come on yet... i have rebooted the unit but no go... registration failed.


If RGRS in your profile means Rogers, then be advised that they had a DNS blackout last night from Southern Ontario to Atlantic Canada, but should have been back early today.

I was not affected because I use OpenDNS and Google for my router DNS.

Remember that you need to have internet to make VOIP work. ;)

You can google Rogers DNS down 2013.

Fongo is working right now (at least for me). :)
radio
Quiet One
Posts: 32
Joined: 08/23/2011
SIP Device Name: SPA112 - PAP2T
Firmware Version: 1.2.1 - 5.1.6
ISP Name: RGRS
Computer OS: 7/64
Router: Tomato - DDWRT

Re: Possible service interruption for some users Dec 19th, 2

Post by radio »

Bing Kol wrote:
radio wrote:In gta, fpl is down completely after being ok since the holidays... it went down last night and has not come on yet... i have rebooted the unit but no go... registration failed.


If RGRS in your profile means Rogers, then be advised that they had a DNS blackout last night from Southern Ontario to Atlantic Canada, but should have been back early today.

I was not affected because I use OpenDNS and Google for my router DNS.

Remember that you need to have internet to make VOIP work. ;)

You can google Rogers DNS down 2013.

Fongo is working right now (at least for me). :)


i don't user rogers dns.. plus fpl proxy pings and resolves:

Pinging fplproxy.fongo.com [208.65.240.165] with 32 bytes of data:
Reply from 208.65.240.165: bytes=32 time=11ms TTL=57
Reply from 208.65.240.165: bytes=32 time=10ms TTL=57
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