Update re. configuration issues Jan 3, 2013

Important and exciting updates from Fongo!

Re: Update re. configuration issues Jan 3, 2013

Postby zoro » 01/07/2013

it came back now and is intermittent.
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Re: Update re. configuration issues Jan 3, 2013

Postby manual scan » 01/08/2013

Well, the happiness is short-lived.

Registration keeps dropping. Everytime you want to make a call - you need to reboot the ATA. What a screwed up system!

Like the previous post. Sent screen captures of my setup and NO REPLY from anyone. Not even an acknowledgement of receipt.

Don't you love Canadian enterprise - They just want your money and offer nothing in return. Sounds like the Harper government.

Sorry I digress.

THE PROBLEM REMAINS UNCHECKED and NEEDS FIXING ASAP. Reliablilty is required FOR SAFETY SAKE (911).

WHAT SAY YOU - GENIUSES?
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Re: Update re. configuration issues Jan 3, 2013

Postby buritto » 01/08/2013

Came home to my ATA flashing on the PHONE led light. Thought the worst. Had a voicemail that worked and called the house via my cell and the call came through. ATA is all green lights now. Knock on wood. This is my first month into service I'll wait until the end of February and if the phone works I'll keep it if there's still problems I'll jump ship. You right Manual Scan safety is an issue. Kids can reach all handsets but our cells are high up out of reach or in our pockets.
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Re: Update re. configuration issues Jan 3, 2013

Postby buritto » 01/09/2013

4 green lights on my ATA and NO incoming calls. Pathetic. Any news from the company?
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Re: Update re. configuration issues Jan 3, 2013

Postby asobowale2621 » 01/10/2013

I need help please, I requested for my old number from the previous carrier, and it is now active on my fongo phone, however, I can call out but can not call in, it says 'the account is not valid' can somebody out there help me with this? Thanks a million.
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Re: Update re. configuration issues Jan 3, 2013

Postby euge77 » 01/11/2013

I'm with FPL for the last 2 weeks no one can call me it goes straight to voice mail, I can call people any fix for this?
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Re: Update re. configuration issues Jan 3, 2013

Postby godot2012 » 01/11/2013

Can't receive incoming calls - again! Outgoing calls are OK.

There is a major problem with this service.
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Re: Update re. configuration issues Jan 3, 2013

Postby buritto » 01/11/2013

Fongo Support on these boards contacted me about my issues. Hopefully he/she will get to the bottom of it.
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Re: Update re. configuration issues Jan 3, 2013

Postby jayok » 01/11/2013

godot2012 wrote:Can't receive incoming calls - again! Outgoing calls are OK.

There is a major problem with this service.


For all you guys can not receive inbound calls please try this solution (I got it from other site and it works for me):

--- Change your "audio configuration preferred codec" from G729a to G711u.

By the way, my ATA is SPA 2102.

Good luck!
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Re: Update re. configuration issues Jan 3, 2013

Postby buritto » 01/12/2013

Not getting incoming calls again. Damn it. Thanks for the info but I want to hold off as Fongo Support is looking into it. Don't want to change something on my end just yet. I wont even call tech support until he/she is done looking into it. My ATA is HT701. HOPEFULLY Fongo Support keeps me updated.
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Re: Update re. configuration issues Jan 3, 2013

Postby julienvf » 01/12/2013

Everything has been working fine here for a couple days. I have a few customers on freephoneline service and they are all fine. We all use Cisco SPA112 or Linksys SPA2112. December bug seem resolved.
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Re: Update re. configuration issues Jan 3, 2013

Postby buritto » 01/12/2013

Just got an incoming call. Lol. Not resolved for me. I'm patient though.
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Re: Update re. configuration issues Jan 3, 2013

Postby Gren » 01/12/2013

So jealous of you all.

No Incoming, No outgoing, no dialtone! Just "Registration: failed" since like, Christmas eve. No PM answers for like a week. :(
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Re: Update re. configuration issues Jan 3, 2013

Postby buritto » 01/12/2013

......aaaaaand its down again :roll:

Patiently waiting for the fix.
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Re: Update re. configuration issues Jan 3, 2013

Postby samcro » 01/12/2013

Now is getting to a point that I lost my patience. WE WANT AN ANSWER!!!!!! Is over a month dealing with this crap. Now I can receive calls but I can't make any.
TELL US WHAT YOU WANT!!!!. You got now a LOT OF ANGRY CUSTOMERS. I'll give one week and switch to MagicJack. All my friends which I told them and switch to you are ANGRY TOO. I am the stupid now telling them how good and great your service was. WTF is going on?????????????????????

ONE MORE WEEK!!!! F...K THIS, left us in the cold. :evil: :evil: :evil: :evil: :twisted: :twisted: :twisted: :twisted:
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Re: Update re. configuration issues Jan 3, 2013

Postby FONGO_Announcements » 01/12/2013

We are aware that some of our customers are still experiencing issues and we are actively working through each individual case as fast as possible.

As you know, the Fongo Forum is community driven support resource for the Fongo brands. We've been trying to support our customers through the Forum but we're having a difficult time tracking each individual. If you are continuing to experience issues, please submit a formal "ticket" to our support team, by emailing talkfreely@fongo.com.

Please include the following information in your email:

1. Phone number
2. Symptoms you are experiencing

Thank you.
The Fongo Team
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