Issue & Fix: Calls Going Straight to Voicemail

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FONGO_kris
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Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
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Issue & Fix: Calls Going Straight to Voicemail

Post by FONGO_kris »

FOR ATA / OTHER DEVICE USERS ONLY

If you are experiencing any issue with incoming calls going straight to your voicemail, please make the following modifications in your ATA:

Make sure your primary codec is G729a
Make sure "use preferred codec only" is set to no

This will fix the problem, and make your system more versatile when calling into some newer VOIP IVR systems that businesses are using.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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