Not Receiving SMS for New Account

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GaryEarthling
Just Passing Thru
Posts: 2
Joined: 04/13/2020

Not Receiving SMS for New Account

Post by GaryEarthling »

I'm attempting to sign up for a Fongo Works account. The initial page where you enter your name, company name, address, etc and pick a Fongo number works fine. It then transitions to a page that says I'll receive an SMS code but I never receive one. Is anyone else experiencing this? Is it a know issue atm?

A screenshot of the page below. The message on the page is also odd - the phone number that it's going to send an SMS message to appears to be missing.

screenshot.jpg
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Liptonbrisk
Technical Support
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Re: Not Receiving SMS for New Account

Post by Liptonbrisk »

At the moment, there appears to be a "partial outage" for account services (including registration): https://status.fongo.com/.

I would suggest submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. I usually allow for 48 business hours normally. But now I would expect a longer delay for ticket responses due to COVID-19.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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GaryEarthling
Just Passing Thru
Posts: 2
Joined: 04/13/2020

Re: Not Receiving SMS for New Account

Post by GaryEarthling »

Thanks for the reply Liptonbrisk. I opened a support ticket and will wait a couple of days.
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