No one responding to email or answering the phone @ Fongo

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No one responding to email or answering the phone @ Fongo

Postby matthewjtrotter » 07/07/2020

I am trying to sign up for Pro but I am starting to think this may be a bad idea.

I have left numerous voicemails, emails, chat help, support tickets - everything possible to get someone to sell me a pro account as I need some SIP devices, and no one is responding. It's been weeks.

Does anyone know whats up? I would much prefer to support Fongo than one of the other Hosted PBX providers, but I am starting to question my efforts.

One Hit Wonder
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Joined: 07/07/2020
ISP Name: Teksavvy

Re: No one responding to email or answering the phone @ Fong

Postby Liptonbrisk » 07/07/2020

I know they're taking longer to respond to tickets due to COVID-19, and they don't have support hours on weekends. It seems that you've tried every possible avenue to reach them. Perhaps you could also try twitter: Other than "degraded performance" listed at for "support system", I don't have anything useful to add, sorry.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: Visit to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Technical Support
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SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: gateway/hub in bridge mode
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: No one responding to email or answering the phone @ Fong

Postby bridonca » 07/10/2020

I am having the same problem. I want to do is a number swap from Fongo services. Not getting anything. They were able to do a number port in though. Anything that involves getting paid gets dealt with I suppose.
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Technical Support
Posts: 1225
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