I am trying to sign up for Pro but I am starting to think this may be a bad idea.
I have left numerous voicemails, emails, chat help, support tickets - everything possible to get someone to sell me a pro account as I need some SIP devices, and no one is responding. It's been weeks.
Does anyone know whats up? I would much prefer to support Fongo than one of the other Hosted PBX providers, but I am starting to question my efforts.
Thanks,
No one responding to email or answering the phone @ Fongo
-
matthewjtrotter
- One Hit Wonder
- Posts: 1
- Joined: 07/07/2020
- ISP Name: Teksavvy
-
Liptonbrisk
- Technical Support
- Posts: 2770
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: No one responding to email or answering the phone @ Fong
I know they're taking longer to respond to tickets due to COVID-19, and they don't have support hours on weekends. It seems that you've tried every possible avenue to reach them. Perhaps you could also try twitter: https://twitter.com/Fongo_Mobile. Other than "degraded performance" listed at https://status.fongo.com/ for "support system", I don't have anything useful to add, sorry.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
-
bridonca
- Technical Support
- Posts: 1225
- Joined: 11/16/2009
- SIP Device Name: Netgear WGR615V
- Firmware Version: latest
- ISP Name: Eastlink
- Computer OS: XP
Re: No one responding to email or answering the phone @ Fong
I am having the same problem. I want to do is a number swap from Fongo services. Not getting anything. They were able to do a number port in though. Anything that involves getting paid gets dealt with I suppose.