That account as been block

[Jos]

How do I proceed to get an account unblock.

My FPL that I have the SIP setting was on a PBX that as been aced for long distance.
Now when I call my number it say '' That account as been block''
If I put my credential on a ATA I have the answer ''You have the wrong password''

Please help
Thank you

[Fongo Support]

How do I proceed to get an account unblock.

My FPL that I have the SIP setting was on a PBX that as been aced for long distance.
Now when I call my number it say '' That account as been block''
If I put my credential on a ATA I have the answer ''You have the wrong password''

Please help
Thank you

Hi there,

Unfortunately this cannot be resolved in the public forums.

Please open a support ticket for this issue and provide all the details:

http://support.fongo.com/anonymous_requests/new

Once you have received the ticket#, please send me a PM:

http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Thanks,