Easing Call Follow Me restrictions

Have a great idea? We'd love to hear it! Want to share the story of how Fongo is saving you money? This is the place to do it!

Easing Call Follow Me restrictions

Postby pedor » 02/17/2012

I have home phone service (ATA device) with FPL and have enabled call forwarding (Follow Me) when unavailable to my mobile phone.

I recently signed up for Dell Voice account and am using the app on my mobile phone. I tried to setup forwarding when unavailable on the Dell Voice number to forward the call to my cell number but the web control panel will not let me, saying that the cell phone number is already used on another account.

I think I understand the reasoning for not having many free phone numbers consolidate to one number (one example being to exploit the service in a call centre). However, it would be great if the restrictions were eased to allow a small number of accounts (say 2-5) to use the follow me feature to the same number. That would let me have both my home and mobile lines fall back to standard cell service if either one is unavailable.
pedor
Quiet One
 
Posts: 42
Joined: 10/25/2011
Location: Guelph, ON
SIP Device Name: HT287 Rev4.1
Firmware Version: 1.1.0.45
ISP Name: Acanac Cable 28/1
Computer OS: Windows 7
Router: Netgear WNDR3700 w/ DD-WRT
Smartphone Model: Google Nexus 4
Android Version: 4.2

Re: Easing Call Follow Me restrictions

Postby abelitin » 02/17/2012

I agree. It happened to me, too. And what makes it even harder is... what if more than one member of a family want to have their call forwarding set to their home phone, for example?

In my case, I set it up to forward to the FPL number, and hopefully that one will then forward to my cell phone (haven't tried this far).
abelitin
Just Passing Thru
 
Posts: 11
Joined: 08/12/2010
SIP Device Name: LinkSys PAP2
Firmware Version: 5.1.6(LS)
ISP Name: Youmano
Computer OS: Windows 7
Router: 2Wire

Re: Easing Call Follow Me restrictions

Postby juser » 02/22/2012

This is an issue for me as well, trying to use FPL and DellVoice, and my wife's account not being able to follow-me to a common number.
juser
Quiet One
 
Posts: 25
Joined: 02/08/2012
Smartphone Model: iPhone 4S
iOS Version: 5.0.1

Re: Easing Call Follow Me restrictions

Postby FONGO_mike » 02/24/2012

Although at the moment you can not forward both your FPL and Dell Voice number to the same location, you can however, forward your FPL to your Dellvoice and Dell Voice to FPL. If one of the two is already set up to forward to your cell, you (ex DV follow me set up to your cell) then you could set your FPL to forward to your DV, and then your DV to your cell.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
User avatar
FONGO_mike
Site Moderator
 
Posts: 1095
Joined: 12/22/2011
Location: Fibernetics Head Office
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900

Re: Easing Call Follow Me restrictions

Postby mitwtim » 02/24/2012

I would also like to lend me support to this request. We signed up our FPL numbers before the Dell service existed and when we travel I normally have my cell with a VoIP app. I would love to be able to forward my wife's FPl number and our shared "home phone" FPL to my single FPl number. That way when we travel I could buy the add-on travel data plan on my phone, but we could have access to all 3 of our FPL incoming lines ringing to my number. That would be our ideal setup!
mitwtim
Quiet One
 
Posts: 40
Joined: 11/03/2010
SIP Device Name: Linksys PAP2T-NA
Firmware Version: 5.1.6(LS)
ISP Name: Rogers
Router: Linksys WRT160N with DD-WRT

Re: Easing Call Follow Me restrictions

Postby Jake » 02/24/2012

mitwtim wrote:I would also like to lend me support to this request. We signed up our FPL numbers before the Dell service existed and when we travel I normally have my cell with a VoIP app. I would love to be able to forward my wife's FPl number and our shared "home phone" FPL to my single FPl number. That way when we travel I could buy the add-on travel data plan on my phone, but we could have access to all 3 of our FPL incoming lines ringing to my number. That would be our ideal setup!


As Fongo_Mike said, just chain the forwarding.

Number1 forwards to number2, and number2 forwards to number3. ...and so on I guess.
#1 > #2 > #3

You just can't forward number1 and number2 to number3 directly together.
(#1 & #2) >#3
User avatar
Jake
Technical Support
 
Posts: 2823
Joined: 10/18/2009

Re: Easing Call Follow Me restrictions

Postby MrDoo » 03/08/2012

Does CID get passed through if you do it that way? Or will you see the first forwarded FPL/DV number?
MrDoo
Just Passing Thru
 
Posts: 21
Joined: 03/21/2011

Re: Easing Call Follow Me restrictions

Postby Jake » 03/08/2012

MrDoo wrote:Does CID get passed through if you do it that way? Or will you see the first forwarded FPL/DV number?


You should always see the CID of the person who calls you, not any of your phone numbers.
User avatar
Jake
Technical Support
 
Posts: 2823
Joined: 10/18/2009

Re: Easing Call Follow Me restrictions

Postby TheHardy » 03/12/2012

FONGO_mike wrote:Although at the moment you can not forward both your FPL and Dell Voice number to the same location, you can however, forward your FPL to your Dellvoice and Dell Voice to FPL. If one of the two is already set up to forward to your cell, you (ex DV follow me set up to your cell) then you could set your FPL to forward to your DV, and then your DV to your cell.


I tested a setup where I chain-forwarded some numbers, and can report that it does indeed work just as MIKE says it does.

And the CID passed is that of the original caller (if present) not that of any of the FPL/DV/Fongo numbers in-between.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
User avatar
TheHardy
***Übergod***
 
Posts: 1632
Joined: 08/13/2011
Location: Surrey, BC
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none

Re: Easing Call Follow Me restrictions

Postby sharky » 07/10/2012

I am still having a problem with call forwarding. I seem to be able to forward to a number that has been setup to use the softphone client, but I am unable to forward from one home phone (ATA purchased) to another home phone number. I have two locations with Freephoneline home phones. I am trying to setup simultanious ring between both locations. Alternately I can live with forwarding one to the other but neither seem to work. I can't add a ATA puchased freephoneline as the number to forward to.
sharky
Just Passing Thru
 
Posts: 20
Joined: 08/24/2010
SIP Device Name: Linksys ATA
Firmware Version: ?
ISP Name: Cogeco
Computer OS: Win7, WinVista, WinXP
Router: Cisco E3000

Re: Easing Call Follow Me restrictions

Postby FONGO_mike » 07/10/2012

Sharky, if your accounts are signed up from the Freephoneline site, you an not forward a Freephoneline number to a Freephoneline number.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
User avatar
FONGO_mike
Site Moderator
 
Posts: 1095
Joined: 12/22/2011
Location: Fibernetics Head Office
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900

Re: Easing Call Follow Me restrictions

Postby Jake » 07/10/2012

FONGO_mike wrote:Sharky, if your accounts are signed up from the Freephoneline site, you an not forward a Freephoneline number to a Freephoneline number.


I hate to disagree with a Fongo staff member, but I have a FPL number set up in the Follow Me settings of another FPL number - and it works fine.

I can also forward a paid FPL number to another paid FPL number.

Sharky, what error are you getting when you try and add in the number? Also you can only use the number once in the follow me settings. Make sure it is not in use by another account first.
User avatar
Jake
Technical Support
 
Posts: 2823
Joined: 10/18/2009

Re: Easing Call Follow Me restrictions

Postby TheHardy » 07/12/2012

Maybe this is unintentional ... unsure ... it would sure suck, if it was and is now "rectified" ... :(

There are a few instances where being able to do so is very beneficial to be able to gain enough time to answer a call ... and also with the somewhat buggy desktop apps, it is useful to show some caller ID, or be able to use a dialpad ...
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
User avatar
TheHardy
***Übergod***
 
Posts: 1632
Joined: 08/13/2011
Location: Surrey, BC
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none

Re: Easing Call Follow Me restrictions

Postby sharky » 07/13/2012

Thanks Jake,
I am able to forward from a Freephoneline number to another Freephoneline number, as long as the number I am forwarding TO is a softphone client (i.e. I haven't paid the $50 to unlock the account). I have another account that is unlocked and I am UNABLE to forward a freephoneline (friends, softphone, unlocked) to an unlocked account.

The error message I am receiving is "The number is already used as a Followme number by someone else".

To make sure that someone just hadn't added my number to their account inadvertantly, I recently setup someone else as an Unlocked account. I signed up for a new account for them, paid the $50 to unlock the account, then tried to forward the line and got the same error message.

My guess is that when you unlock an account, somewhere in the background the system flags the account as being used to forward (and therefore can't be added again), but that is only a guess. I would like to completely understand the followme policy by a staff member.

Love the service - would love a method to forward from a freephoneline account (unlocked or not) to an unlocked account (even if I had to pay!)
sharky
Just Passing Thru
 
Posts: 20
Joined: 08/24/2010
SIP Device Name: Linksys ATA
Firmware Version: ?
ISP Name: Cogeco
Computer OS: Win7, WinVista, WinXP
Router: Cisco E3000

Re: Easing Call Follow Me restrictions

Postby Jake » 07/13/2012

Well I have had my accounts for a while, so maybe something has changed.

When you did the test on the new account you set up for someone, did you by chance try setting that number as a follow me BEFORE you paid for the config file? You said it didn't work after, but I am not sure if you say it worked before or not.

The message we used to get was "You cannot use another FreePhoneLine number as follow me" or something along those lines. It could be worth phoning in and telling them you are unable to add it and see what they tell you. As I said, I have had my accounts for a while and tried the other day and was able to do it no problem. Maybe it is something new they added.
User avatar
Jake
Technical Support
 
Posts: 2823
Joined: 10/18/2009


Return to Suggestions & Feedback

Who is online

Users browsing this forum: No registered users and 12 guests

cron