Don't cancel inactive number and make FPL more profitable

Have a great idea? We'd love to hear it! Want to share the story of how Fongo is saving you money? This is the place to do it!
Post Reply
crusader9
Quiet One
Posts: 26
Joined: 11/20/2012
SIP Device Name: SPA112
Firmware Version: 1.3.2_014
ISP Name: Start Communications
Computer OS: Windows 7 x64
Router: DIR-827

Don't cancel inactive number and make FPL more profitable

Post by crusader9 »

I just called to port my existing bell phone # over to FPL today, but I was a bit saddened to learn that after 90 days of inactivity FPL will cancel my home number that I paid to port over after this period of inactivity.

Now it's pretty unrealistic that I'd not use the service to make a single call in a 90 day period, but what I'd like is the peace of mind of knowing that FPL will not cancel my service on me after inactivity. I'd even be willing to go so far as to PAY for this benefit. Therefore that is my suggestion for you to be more profitable. Sell this for a monthly fee and I'm sure lots of people would be happy to oblige to the fee for the peace of mind.

Fongo charges $4.95 / month, so FPL should do something similar. I never want to lose my original bell number!
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Don't cancel inactive number and make FPL more profitabl

Post by FONGO_steve »

Ported numbers to freephoneline will never be cancelled for inactivity. It's only free numbers that are subject to this condition.
Steve
Fongo
Development Support Specialist.
zoldy
Just Passing Thru
Posts: 6
Joined: 01/02/2013

Re: Don't cancel inactive number and make FPL more profitabl

Post by zoldy »

I just read this and now I am concerned. I signed up for a free phone number then paid the extra to get the information for a VOIP adapter. Changed all of my contacts to my new number and now I have to worry about my account being cancelled due to inactivity? Yes or no? I don't want to ever loose my new number.
User avatar
Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: Don't cancel inactive number and make FPL more profitabl

Post by Jake »

If you have paid for the config file (unlock key) or you have ported your number, then they will NOT cancel your service. The bit mentioned above just refers to people who have signed up for a free account and used the softphone only - and then have not used it for 90 days.

If you have paid for the config file, you need not worry about your account being canceled.
zoldy
Just Passing Thru
Posts: 6
Joined: 01/02/2013

Re: Don't cancel inactive number and make FPL more profitabl

Post by zoldy »

that's great news thanks...
seagame2001
Tried and True
Posts: 396
Joined: 11/27/2010
SIP Device Name: Linksys PAP2T
Firmware Version: Groundwire
ISP Name: 3web
Computer OS: Windows 7
Router: Dlink-DD-WRT
Smartphone Model: iPhone 4
iOS Version: 5.1.1

Re: Don't cancel inactive number and make FPL more profitabl

Post by seagame2001 »

you guys did not read or call to ask CSR LOL

free account will cancel within 90 days inactive

paid account will not be cancel
Post Reply