Notification of Service Interruptions

[crusader9]

Since FPL users are not entitled to support, it would be convenient to have a notification based system (whether indicated on the first page after user login) or via some telephone support line notice / announcment of service interruptions. Heck, even an email sent to the registered account holder would be better than being left in the dark.

The only peace of mind FPL users have is that FPL users use the same SIP server as does the paid Fongo customers, so when issues arise we can only cross our fingers that a paid Fongo customer (or multiple customers) have already reported the issue. There is no mechanism in place for FPL customers and we're left in the dark.

Fongo customer support is very abrasive and dismissive when you try to dial around the voice prompts to speak to someone for support and they find out you're a FPL user.

[FONGO_steve]

Hi crusader9,

There's been much discussion around service status pages recently and we're hoping to see something materialize in the new year!