Ordered Cable modem installation March 29th 2023
Received the modem
I can't get anyone to call/text/email me back with an installation date or timeline
Opened multiple tickets (3)
Called and ask to speak with next level support
over 60 days now still nothing
Is this normal for Fongo?
Any Help appreciated
-
Liptonbrisk
- Technical Support
- Posts: 3049
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Any Help appreciated
I have no idea, but support staff isn't obliged to read or respond here.Degall76 wrote:
Is this normal for Fongo?
These are user-to-user support forums.
You can check your ticket status by logging in at https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo account. If you don't have a zendesk account, click "Sign Up". Use the same email address that you use to submit tickets. Do not use the same password. Again, the Zendesk support account is completely separate from your Fongo account.
Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.
Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.
If you need to contact CCTS, visit https://www.ccts-cprst.ca/for-consumers ... aint-form/.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.