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Any Help appreciated

Posted: 05/30/2023
by Degall76
Ordered Cable modem installation March 29th 2023

Received the modem

I can't get anyone to call/text/email me back with an installation date or timeline

Opened multiple tickets (3)

Called and ask to speak with next level support

over 60 days now still nothing

Is this normal for Fongo?

Re: Any Help appreciated

Posted: 05/30/2023
by Liptonbrisk
Degall76 wrote:
Is this normal for Fongo?
I have no idea, but support staff isn't obliged to read or respond here.
These are user-to-user support forums.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo account. Use the same email address that you use to submit tickets. Do not use the same password. Again, the Zendesk support account is completely separate from your Fongo account.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

If you need to contact CCTS, visit https://www.ccts-cprst.ca/for-consumers ... aint-form/.