Credit Card failed email

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Credit Card failed email

Postby Jackorama » 04/08/2022

Hi, I just got an email that my credit card failed for my wireless account. My credit card is in good standing and when I'm in my account there is a notice about it, but there is no where on the site to pay it. I have manually paid early through the site for previously months, but thought that I would let it automatically charge my credit card this month. My bank account site for my credit card shows no attempt by Fongo to charge my credit card. Not, sure what to do now?
Jackorama
Just Passing Thru
 
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Joined: 04/08/2022

Re: Credit Card failed email

Postby Liptonbrisk » 04/08/2022

You’ll need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.

These are user to user support forums, and we don’t have access to your billing transactions or account.
Fongo support staff is not obliged to read or respond on the forums.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Credit Card failed email

Postby Jackorama » 04/08/2022

Thanks, I filled in a ticket. Also, called my bank and they said there was not attempt to take the amount and that there was no decline. The error is coming from Fongo's system. Unfortunately, they have deactivated my sim card and I won't have service until it is fixed. Others may have this problem too.
Jackorama
Just Passing Thru
 
Posts: 2
Joined: 04/08/2022


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