reliability ?

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reliability ?

Postby Homer1959 » 03/15/2021

We have 2 cell, 1 from koodo this is our primary cell. The other one is a prepaid with virgin very basic. Now Fongo looks interesting for one like me whos looking at reducing phone bill to the max.

My plan is to cancel Virgin and to replace it with Fongo and a mobile plan of 300mb data plan. How many minutes will I get with 300mb ? As long as it is more than 1 hrs that will be good :-) remember its a back up phone basically for emergency only

How is the reliability of the Fongo mobiles services with the data bought from Fongo ? I dont mind to let go Virgin but with them I know that my call will go through with decent sounds. Whos Fongo supplier for the mobile ?

Is there any roll over to the next month for unused data ?

Is it hard to stop the automatic monthly renewal of Fongo wireless services ? I dont mind to trying it for a couple of month before porting my virgin number to Fongo if everything work as advertise :-) but if not and if I want to stop buying data ? I dont want to get into a never ending fight with Fongo if I am not happy

Thanks for your help
Homer1959
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Re: reliability ?

Postby Liptonbrisk » 03/17/2021

Homer1959 wrote:
My plan is to cancel Virgin and to replace it with Fongo and a mobile plan of 300mb data plan.


Please visit https://support.fongo.com/hc/en-us/arti ... pplication


How is the reliability of the Fongo mobiles services with the data bought from Fongo ? I dont mind to let go Virgin but with them I know that my call will go through with decent sounds. Whos Fongo supplier for the mobile ?


If you're referring to Fongo Wireless, the provider is Rogers.


Fongo Mobile's (the app's) SIP servers are located in Southern Ontario.


"People located in southern portions of Ontario using Fongo Mobile, Fongo Home, and Freephoneline are generally going to have better experiences than those who aren't, with those specific services. People on Rogers, Bell, Telus or their affiliated mobility providers in strong LTE areas in Southern Ontario will generally have better experiences as well (as opposed to people, for example, in some locations, on Freedom Mobile)."

Why?

"Ping is a measurement of data packet transmission, and ping does affect delay or lag. All gamers know, almost inherently, that lag affects them negatively. A PC gamer will pound his or her keyboard in hope that a character will respond on his or her monitor, quickly, but when there's a delay or lag, reality doesn't meet expectation. A gamer can see this problem visually. Over VoIP, anything over 200-210 ms, you will typically start to encounter crosstalk due to increased delay, even if the untrained ear doesn't notice. All VoIP services are subject to the same scientific principles including the fact that speed of transmission affects delay. When pings (and especially) jitter are high, VoIP can be a pretty horrible experience . . . Anyone using any communication service (or even when playing online games or using other online services) should understand that the longer the path to the server being used, the greater the potential exists for a problem to occur somewhere along that path."

If you ever play an MMO or select an online game server, gamers almost always choose servers that are closest to them for the most responsive online gaming experience, for a very good reason.


Fongo Mobile is in Ontario and uses SIP protocol.
For jitter, ping, and traceroutes, test to 162.213.111.27

Anything over 200ms is unacceptable. You'll begin to encounter crosstalk, even if an untrained ear doesn't notice. So, if you're getting really high pings and jitter, I would avoid the service you're testing.

What you don't want to see is 40, 45, 50, 35, 500, 40, 30, 45, 700. That's bad jitter.
You want relatively consistent pings without a lot of variation.

Bad jitter can produce broken up audio or choppiness during phone calls. Severe jitter/ping spikes can cause calls to drop and for incoming calls to not be received. Ping affects delay from the time someone speaks until the time it's heard.


Whether you have a strong cellular data signal matters if you're using cellular data to place VoIP calls."


1.Use winmtr https://sourceforge.net/projects/winmtr/. Ping about 100 times.
When using WINMTR, look at the very last line or hop when checking your pings.

If you're on a Macintosh, maybe this helps: https://www.reddit.com/r/TagPro/comments/2j6qx7/how_to_run_an_mtr_on_mac/

When using WinMTR, look at your average ping and then maximum ping. Although WINMTR doesn't provide a jitter value, you can get an idea of what yours is by subtracting maximum ping from your average.
Jitter is the difference between each successive ping.
The bigger the difference, the bigger the problem.

Same with ping, which represents lag or delay. The lower your ping and jitter, the better.


There are iOS apps, such as Net Analyzer, that allow users to run ping tests to IPs, which would probably be a better idea since the problem is on a smartphone.



Is there any roll over to the next month for unused data ?


I believe the answer is no, but if you want to make sure, submit a ticket: https://support.fongo.com/hc/en-us/requests/new

With respect to cancellation, visit viewtopic.php?f=76&t=19898#p77824.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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ISP Name: Cable
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Re: reliability ?

Postby Homer1959 » 03/17/2021

Wow great reply to my questions thanks !!
Homer1959
Just Passing Thru
 
Posts: 9
Joined: 03/15/2021
Computer OS: win 10

Re: reliability ?

Postby Homer1959 » 03/17/2021

doesnt look too bad from my untrained eye what do you think ?
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Homer1959
Just Passing Thru
 
Posts: 9
Joined: 03/15/2021
Computer OS: win 10

Re: reliability ?

Postby Liptonbrisk » 03/17/2021

Homer1959 wrote:doesnt look too bad from my untrained eye what do you think ?


Provided you're using that specific Videotron cable internet service (Wi-Fi) in Quebec while using Fongo Mobile, you should be fine.

But the first test is pointless. You (or someone else) has to be testing while in Texas to Fongo Mobile in Southern Ontario.

The test should always be from the internet service you're using (or want to use) to the SIP (or RTP) servers (Fongo Mobile's servers in Southern Ontario).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1860
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: reliability ?

Postby Homer1959 » 03/18/2021

Ok I got it , thanks a a lot for your time Liptonbrisk its really appreciated , Im learning at the speed of light with you :-)

Ill put Fongo wifi to the test December 2021 ,... well maybe as long as the stupid virus is not in our way ...


Liptonbrisk wrote:
Homer1959 wrote:doesnt look too bad from my untrained eye what do you think ?


Provided you're using that specific Videotron cable internet service (Wi-Fi) in Quebec while using Fongo Mobile, you should be fine.

But the first test is pointless. You (or someone else) has to be testing while in Texas to Fongo Mobile in Southern Ontario.

The test should always be from the internet service you're using (or want to use) to the SIP servers (Fongo Mobile's servers in Southern Ontario).
Homer1959
Just Passing Thru
 
Posts: 9
Joined: 03/15/2021
Computer OS: win 10

Re: reliability ?

Postby Liptonbrisk » 03/18/2021

Homer1959 wrote:Ok I got it , thanks a a lot for your time Liptonbrisk its really appreciated


You're welcome!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1860
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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