Insufficient funds?

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Taurus
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Insufficient funds?

Post by Taurus »

Just notice that if I manually dial a local number from my house phone (free phoneline) I get a message part way through dialling that I have insufficient funds on my account. If I use the directory on my phone to dial the same number (I added it after the fact) it works fine. If I add a "1" to the prefix of the number when manually dialling it works also. I shouldn't have to add a preceding "1" to my local calls, should I ?



Paul
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Jake
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Re: Insufficient funds?

Post by Jake »

Taurus wrote:Just notice that if I manually dial a local number from my house phone (free phoneline) I get a message part way through dialling that I have insufficient funds on my account. If I use the directory on my phone to dial the same number (I added it after the fact) it works fine. If I add a "1" to the prefix of the number when manually dialling it works also. I shouldn't have to add a preceding "1" to my local calls, should I ?



Paul
I'm sure if you PM your number to Kris http://forum.freephoneline.ca/ucp.php?i ... mpose&u=53 or Steve http://forum.freephoneline.ca/ucp.php?i ... pose&u=164 they will look into it for you. Include your number, and the number in question. It certainly does sound a strange one though. You shouldn't have to dial a 1 first.
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Re: Insufficient funds?

Post by laurent »

Your problem is the configuration of your dial plan.

Right now, your ATA is recognizing a "valid phone number" even before you're done punching the numbers. This incomplete phone number is tried and FPL reports you can't call there. If you dial it quickly, it passes entirely so it's accepted. If you add 1, your ATA use a different pattern to recognize a valid number, and again this works.

Also, there's a setting for the number of seconds to wait until a dial plan is enforced. That means that if your ATA doesn't recognize what you entered as a valid phone number, it'll try it anyway after X seconds. You should probably start by changing that parameter to something much longer, to allow you the time to dial the whole number at once.
Bob
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Re: Insufficient funds?

Post by Bob »

laurent wrote:Your problem is the configuration of your dial plan.

Right now, your ATA is recognizing a "valid phone number" even before you're done punching the numbers. This incomplete phone number is tried and FPL reports you can't call there. If you dial it quickly, it passes entirely so it's accepted. If you add 1, your ATA use a different pattern to recognize a valid number, and again this works.

Also, there's a setting for the number of seconds to wait until a dial plan is enforced. That means that if your ATA doesn't recognize what you entered as a valid phone number, it'll try it anyway after X seconds. You should probably start by changing that parameter to something much longer, to allow you the time to dial the whole number at once.
I seriously doubt it. I have two freephoneline numbers now (one is really old, and another one is my old "landline" ported to FPL). I use PAP2 and within same PAP2 I don't need to dial 1 for new phone number, but I have to do it for old phone number (dial plan and all other settings are the same, and YES I even tried to switch LINE1 and LINE2). It's not a big issue for me, but it's for sure not on my side , and could be not on the side of the topicstarted
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Re: Insufficient funds?

Post by FONGO_steve »

Bob wrote:
laurent wrote:Your problem is the configuration of your dial plan.

Right now, your ATA is recognizing a "valid phone number" even before you're done punching the numbers. This incomplete phone number is tried and FPL reports you can't call there. If you dial it quickly, it passes entirely so it's accepted. If you add 1, your ATA use a different pattern to recognize a valid number, and again this works.

Also, there's a setting for the number of seconds to wait until a dial plan is enforced. That means that if your ATA doesn't recognize what you entered as a valid phone number, it'll try it anyway after X seconds. You should probably start by changing that parameter to something much longer, to allow you the time to dial the whole number at once.
I seriously doubt it. I have two freephoneline numbers now (one is really old, and another one is my old "landline" ported to FPL). I use PAP2 and within same PAP2 I don't need to dial 1 for new phone number, but I have to do it for old phone number (dial plan and all other settings are the same, and YES I even tried to switch LINE1 and LINE2). It's not a big issue for me, but it's for sure not on my side , and could be not on the side of the topicstarted
Could you PM me the really old number that's having the dial-1 error? Depending how old, it might have an older dial-plan on our server, but I think only a few hundred accounts are left with that from the earlier days of the service.
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Taurus
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Re: Insufficient funds?

Post by Taurus »

Thanks Steve, but no need to PM the number, it does it with " ALL" outgoing numbers that are not dialled from speed dial directory. The config file is exactly as set up by FPL when I purchased it with no changes. I tested it with my bell number, my cell phone number and several other numbers dial manually, with the same result on each. The same numbers dialled with a 1 in front work fine. All numbers were local numbers that work fine from the Bell line or my cell.


Paul
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Re: Insufficient funds?

Post by tbrummell »

To me it really sounds like a dial plan problem on the ATA, but that wasn't an answer you wanted to pursue by the sounds of it. I would double/triple check the dial plans between the 2 lines. If they are indeed identical then I would PM Steve the number so he can check the associated dial plan on the switch itself. 10 bucks says it's a dial plan problem on one or the other.
Taurus
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Re: Insufficient funds?

Post by Taurus »

It's not that I didn't want to pursue the dial plan option, but that I don't know how to do that. I do think it is a timing issue, that would explain why the quick dial works and my slow clumsy manual dialling doesn't. Also "all" outgoing number are affected if dialled manually.


tbrummell wrote: 2010 2:51 pm

To me it really sounds like a dial plan problem on the ATA, but that wasn't an answer you wanted to pursue by the sounds of it. I would double/triple check the dial plans between the 2 lines. If they are indeed identical then I would PM Steve the number so he can check the associated dial plan on the switch itself. 10 bucks says it's a dial plan problem on one or the other.
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Re: Insufficient funds?

Post by tbrummell »

Well, when you dial from the directory, your phone is sending DTMF rather quickly and the ATA doesn't have time to "mismatch" in the dial plan. When you dial slowly, the ATA declares you finished dialing and tries to match the dial plan, and sends the call on up to FPL. It's a PAP2, so there should be an inter digit timer programmed somewhere, you can check that. You can also make sure your dial plan is also only set to accept 911, [2-9]XXXXXXXXX and 1XXXXXXXXXX and *98, that would stop any misdials, as long as you are not waiting longer then the interdigit timer.
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Re: Insufficient funds?

Post by tbrummell »

Taurus
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Re: Insufficient funds?

Post by Taurus »

Thanks, I'll give that a try a little later, have to plan a funeral right now.


Paul
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Re: Insufficient funds?

Post by Taurus »

Weird, I never had a chance to do anything and it seems to be working again.



Paul